Programme Manager, Senior Associate - London

Fitch Ratings, Inc.; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work schedule

Tuition reimbursement

Retirement planning

Healthcare benefits

Parental leave

Job summary

Fitch Learning, a leader in financial services training, is seeking a Programme Manager, Senior Associate in London. You will own end-to-end tailored learning programmes, acting as the primary client delivery contact and coordinating content, faculty, platforms and assessments.

You will drive governance, risk management and continuous improvement within a global learning management context. You will collaborate with clients and faculty to ensure programmes are delivered on time, to scope and to

Qualifications

• Experience leading complex client programmes from initiation to close-out.
• Strong governance, risk-management and cross-functional stakeholder management skills.
• Ability to translate client requirements into delivery plans.
• Experience in fast-paced, service-led environments with shifting priorities.

Responsibilities

• Take end-to-end ownership of a portfolio of tailored learning programmes from discovery through mobilisation, delivery, evaluation and close-out.
• Serve as the primary delivery contact for clients, with clear oversight of progress, risks and actions.
• Develop and maintain delivery plans covering content, faculty, learners, platforms, logistics and reporting.
• Apply delivery workflows, quality standards and governance controls to ensure right-first-time delivery.
• Coordinate internal and external resources to ensure delivery readiness against milestones.
• Lead programme reviews and debriefs using data and feedback to identify improvements.

Skills

Programme management

Client relationship management

Risk governance

Cross-functional collaboration

Tools

Learning Management Systems

Zoom

Microsoft Teams

SCORM

CRM systems

Job description

Fitch Learning is a leader in financial services training. With unrivalled breadth and depth, the company delivers learning solutions for apprentices, graduates and professionals with 10+ years of experience in financial services. Our offerings include expert faculty, e-learning, coaching and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You’ll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you’ll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking a Programme Manager, Senior Associate based out of our London office.

About The Team

You will join Fitch Learning’s global Programme Management community, responsible for delivering high-quality, tailored learning solutions for clients across the financial services industry. The team partners closely with clients, faculty and internal teams to ensure programmes are delivered consistently, efficiently and to a high standard.

How You’ll Make An Impact

• Take end-to-end ownership of a portfolio of tailored learning programmes, from commercial handover and discovery through mobilisation, delivery, evaluation and close-out.
• Serve as the primary delivery contact for clients, providing clear oversight of programme progress, decisions, risks and actions while building trusted client relationships.
• Develop and maintain integrated delivery plans covering content, faculty, learners, platforms, logistics, communications, assessments and reporting.
• Apply established delivery workflows, quality standards, service levels and governance controls to support consistent, right-first-time programme delivery.
• Coordinate internal and external resources—including faculty, content, scheduling, learning platforms, assessments and learner support to ensure delivery readiness against agreed milestones.
• Lead programme reviews and debriefs, using delivery data, client feedback and learner insight to identify improvements and strengthen future programme delivery.
• Identify opportunities to simplify, standardise or automate routine delivery activities, including through the use of AI-enabled tools and standardised workflows.

You May Be a Good Fit If:

• You have experience managing complex client programmes, implementations or learning solutions from initiation through delivery, evaluation and close-out.
• You have strong programme planning, governance, risk-management and cross-functional stakeholder-management skills.
• You can translate client requirements and commercial commitments into clear, achievable delivery plans.
• You have experience working in a fast-paced, service-led environment and can effectively manage competing priorities and unforeseen delivery challenges.
• You have strong client communication and relationship-management skills.

What Would Make You Stand Out

• Experience delivering blended, digital or platform-enabled learning programmes.
• Knowledge of Learning Management Systems, learner journey configuration and delivery-readiness testing.
• Experience using virtual learning platforms such as Zoom and Microsoft Teams.
• Familiarity with SCORM and workflow, CRM, service-management or programme-management systems.
• Experience simplifying, standardising or automating delivery processes.
• An understanding of learning outcomes, measures of success and learner experience optimisation.

Why Choose Fitch

• Hybrid Work Environment: 3 days per week in the office; 2 days remote.
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programmes designed to ensure that your time at Fitch is a continuous learning opportunity.
• Investing in Your Future: Retirement planning and tuition reimbursement programmes that empower you to achieve your short- and long-term goals.
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that support physical, mental, financial, social and occupational wellbeing.
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower colleagues around the globe.
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community.

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business, and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, ensuring your voice will be heard and your work will have an impact, regardless of seniority.

For More Information, Please Visit Our Websites

www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com