Hybrid Product Support Engineer - Resolve Critical Apps

SPECTRUM IT; Fareham; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Benefits

Job summary

SPECTRUM IT in Fareham, Hampshire, is looking for a Product Support Engineer to deliver software support for business applications. You will troubleshoot, resolve client issues, and collaborate with developers to implement practical fixes.

The role offers hybrid working, 35,000 GBP base salary plus benefits, and exposure to C#, SQL, JSON, JavaScript, and APIs. Strong communication and problem-solving are essential.

Qualifications

• Commercial experience in application/software support.
• Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server.
• Strong problem-solving and analytical skills.
• Excellent communication (technical → non-technical).
• High attention to detail and organisation.
• Self-motivated with a willingness to learn.

Responsibilities

• Providing technical support and resolving application issues within agreed SLAs.
• Troubleshooting and managing client tickets from start to resolution.
• Working closely with stakeholders, analysts, and developers.
• Communicating clearly with clients and delivering excellent customer service.
• Gathering requirements for system changes (RFCs) and supporting their delivery.
• Testing, documenting, and supporting application updates.
• Assisting with debugging and implementing improvements (training provided).
• Contributing to team development and continuous improvement initiatives.

Skills

C#

SQL

JavaScript

JSON

HTML

IIS

SQL Server

Tools

Postman

XMLSpy

Visual Studio

Azure DevOps

Git

Job description

SPECTRUM IT in Fareham, Hampshire, is looking for a Product Support Engineer to deliver software support for business applications. You will troubleshoot, resolve client issues, and collaborate with developers to implement practical fixes.

The role offers hybrid working, 35,000 GBP base salary plus benefits, and exposure to C#, SQL, JSON, JavaScript, and APIs. Strong communication and problem-solving are essential.