Product Support Engineer

SPECTRUM IT; Fareham; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Benefits

Job summary

SPECTRUM IT in Fareham, Hampshire, is looking for a Product Support Engineer to deliver software support for business applications. You will troubleshoot, resolve client issues, and collaborate with developers to implement practical fixes.

The role offers hybrid working, 35,000 GBP base salary plus benefits, and exposure to C#, SQL, JSON, JavaScript, and APIs. Strong communication and problem-solving are essential.

Qualifications

• Commercial experience in application/software support.
• Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server.
• Strong problem-solving and analytical skills.
• Excellent communication (technical → non-technical).
• High attention to detail and organisation.
• Self-motivated with a willingness to learn.

Responsibilities

• Providing technical support and resolving application issues within agreed SLAs.
• Troubleshooting and managing client tickets from start to resolution.
• Working closely with stakeholders, analysts, and developers.
• Communicating clearly with clients and delivering excellent customer service.
• Gathering requirements for system changes (RFCs) and supporting their delivery.
• Testing, documenting, and supporting application updates.
• Assisting with debugging and implementing improvements (training provided).
• Contributing to team development and continuous improvement initiatives.

Skills

C#

SQL

JavaScript

JSON

HTML

IIS

SQL Server

Tools

Postman

XMLSpy

Visual Studio

Azure DevOps

Git

Job description

Product Support Engineer | Software Support

• C#, SQL, JavaScript
• Hybrid Working - Fareham, Hampshire
• £35,000 + benefits

We're looking for a driven Application Support Engineer to join my client and help deliver exceptional customer support for business‑critical applications. If you enjoy problem‑solving, working with clients, and collaborating with developers to deliver real solutions, this could be the role for you.

What You'll Be Doing

• Providing technical support and resolving application issues within agreed SLAs
• Troubleshooting and managing client tickets from start to resolution
• Working closely with stakeholders, analysts, and developers
• Communicating clearly with clients and delivering excellent customer service
• Gathering requirements for system changes (RFCs) and supporting their delivery
• Testing, documenting, and supporting application updates
• Assisting with debugging and implementing improvements (training provided)
• Contributing to team development and continuous improvement initiatives

Skills Required

• Commercial experience in application/software support
• Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server
• Strong problem‑solving and analytical skills
• Excellent communication (technical → non‑technical)
• High attention to detail and organisation
• Self‑motivated with a willingness to learn

Highly Desirable:

• Knowledge of Agile, DevOps, and software lifecycle
• Understanding of APIs
• Experience with tools like Postman or XMLSpy
• Familiarity with Visual Studio, Azure DevOps, Git