Hybrid Application Support Analyst - SQL & Deployment

Erin Associates Ltd; Chorley; Hybrid; GBP 30,000 - 34,500; Full time

Benefits offered by this job

Pension

Life Assurance

Private Medical

Training

Discounts and more

Job summary

Erin Associates Ltd in Chorley is seeking an Application Support Analyst to join a dynamic technical services team. You will support critical business systems for clients, with a hybrid working model offering remote work several days each week.

You will deploy and configure software products, manage incidents, and contribute to documentation and CSI initiatives while developing your technical skills within a supportive environment.

Qualifications

• Experience with SQL databases and customer support.
• Experience in software deployment and configuration.
• Familiarity with system monitoring tools and bespoke applications.
• Excellent communication and relationship-building skills.

Responsibilities

• Provide application support for critical business systems for customers.
• Deploy and configure software applications to meet customer needs.
• Manage incidents and requests within SLAs.
• Respond to inquiries about features and capabilities of supported applications.
• Create customer-facing and internal documentation.
• Engage in continual service improvement activities.

Skills

SQL databases

Software Development

Customer Support

System Monitoring

Bespoke applications

Communication

Tools

System Monitoring Solutions

Job description

Erin Associates Ltd in Chorley is seeking an Application Support Analyst to join a dynamic technical services team. You will support critical business systems for clients, with a hybrid working model offering remote work several days each week.

You will deploy and configure software products, manage incidents, and contribute to documentation and CSI initiatives while developing your technical skills within a supportive environment.