Solutions Manager - Customer Adoption & Training Lead (Hybrid)

Oktopost; Greater London; Hybrid; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Flexible vacation policy

Monthly expense allowance

Company socials

Job summary

A leading social media solutions provider in Greater London seeks a motivated Solutions Manager to enhance customer experience. This role involves onboarding new customers, acting as a product expert, and collaborating closely with different teams to drive product adoption. The ideal candidate has 2-6 years in customer consultation, strong communication skills, and familiarity with B2B SaaS products, along with a passion for helping brands succeed in the social media landscape.

Qualifications

• 2-6 years of experience in a customer consultation role.
• Proven experience in increasing product adoption.
• Strong verbal and written communication skills.
• Experience with B2B SaaS products.

Responsibilities

• Lead onboarding process for new customers.
• Serve as product expert for internal and external stakeholders.
• Collaborate with account managers for product adoption.
• Develop documentation and assets to support Solutions Management.

Skills

Customer consultation

Product knowledge

Project management

Data literacy

Communication skills

Internal relationship building

Tools

Salesforce

CRM Software

Job description

A leading social media solutions provider in Greater London seeks a motivated Solutions Manager to enhance customer experience. This role involves onboarding new customers, acting as a product expert, and collaborating closely with different teams to drive product adoption. The ideal candidate has 2-6 years in customer consultation, strong communication skills, and familiarity with B2B SaaS products, along with a passion for helping brands succeed in the social media landscape.