Hybrid Portal & Digital Platform Support Specialist

CPM; Brough; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Paid holidays and vacations

Medical/dental insurance

401k

Tuition assistance

Job summary

CPM Acquisition Corp. is seeking a Portal Support Specialist to help shape and optimize our digital commerce platform.

Based at the Brough office with a hybrid working model, you will work with the Product Owner in the Netherlands to test features, gather requirements, and support internal users and occasionally customers. You will translate business needs into clear specifications, perform UAT for releases, monitor platform performance, and develop onboarding materials.

Qualifications

• Minimum of 2 years' experience in a relevant support, e-commerce, digital platform, or IT-related role.
• Experience with wireframing or prototyping tools such as Figma.
• Bachelor's degree or equivalent practical experience in business, information systems, UX, digital technology, or related discipline.

Responsibilities

• Contribute to discussions around new feature requests, business requirements, and workflow improvements.
• Collaborate with stakeholders to identify opportunities to enhance user experience and platform efficiency.
• Monitor platform performance and analyze user behavior to support data-driven decision making.
• Assist in translating business needs into clear requirements through research, wireframes, and process mapping.
• Conduct user acceptance testing (UAT) for new releases and enhancements.
• Investigate, document, and escalate technical issues while partnering with development teams to implement solutions.
• Act as the primary contact for portal-related support queries from internal teams and, when required, external customers.
• Troubleshoot system issues independently and communicate resolutions clearly to stakeholders.
• Develop and maintain onboarding materials, user guides, and process documentation.

Skills

Analytical skills

Problem-solving

Attention to detail

Cross-functional collaboration

Education

Bachelor's degree in Business/IS/UX/Tech

Tools

Figma

SQL

SAP Business One

Job description

CPM Acquisition Corp. is seeking a Portal Support Specialist to help shape and optimize our digital commerce platform.

Based at the Brough office with a hybrid working model, you will work with the Product Owner in the Netherlands to test features, gather requirements, and support internal users and occasionally customers. You will translate business needs into clear specifications, perform UAT for releases, monitor platform performance, and develop onboarding materials.