Portal Support Specialist

cpmholdingsinc; Brough; On-site; GBP 28,000 - 42,000; Full time

Job summary

CPM Holdings is seeking a Portal Support Specialist to support and optimize our digital commerce platform. Working with the Product Owner, you will help shape enhancements, test new functionality, and support internal users while occasionally assisting customers.

The role is hybrid, based at our Brough office, with collaboration across IT, partners, and business teams. Ideal candidates have at least 2 years in a support, e-commerce, or IT-related role, plus strong analytical and problem-solving

Qualifications

• Minimum 2 years in a support, e-commerce, digital platform or IT-related role.
• Experience using wireframing/prototyping tools such as Figma.
• Exposure to SQL and SAP Business One ERP environments.
• Bachelor's degree in Business, Information Systems, UX, Digital Technology, or related field.

Responsibilities

• Contribute to feature requests, business requirements and workflow improvements.
• Collaborate with stakeholders to improve user experience and platform efficiency.
• Monitor platform performance and analyze user behavior for data-driven decisions.
• Translate business needs into clear requirements with research, wireframes, and process mapping.
• Conduct user acceptance testing (UAT) for new releases and enhancements.
• Investigate, document and escalate technical issues with development teams.
• Act as the primary contact for portal-related support for internal teams and customers.
• Troubleshoot system issues and communicate resolutions clearly.
• Develop and maintain onboarding materials, user guides, and process documentation.

Skills

Business support

Analytical skills

Problem solving

Multi-tasking

Cross-functional collaboration

UX focus

UK work rights

Willingness to learn

Education

Bachelor's degree in relevant field

Tools

Figma

SQL

SAP Business One

Job description

About CPM

CPM Holdings is a global provider of engineered process equipment and technology solutions serving a wide range of industries, including animal nutrition, oilseed processing, food production, renewable energy, biomass, and advanced material processing. In addition, we support sectors such as pet food, packaging, ethanol, wood processing, and corn wet milling. Recognized worldwide for our expertise in pelleting, particle size reduction, and automation technologies, CPM operates across North America, Europe, and Asia with a team of more than 1,200 employees.

Portal Support Specialist

We are seeking an enthusiastic and solution-focused Portal Support Specialist to play a key role in the continued growth and optimization of our digital commerce platform. Working closely with the Product Owner, based in the Netherlands, you will help shape platform enhancements, test newly developed functionality, and support internal users while occasionally assisting customers.

This position offers the opportunity to work with a diverse group of stakeholders, including IT professionals, external development partners, and business teams. While the wider team is geographically dispersed, the role follows a hybrid working model based at our Brough office.

Key Responsibilities- What will you do?

• Contribute to discussions around new feature requests, business requirements, and workflow improvements.
• Collaborate with stakeholders to identify opportunities to enhance user experience and platform efficiency.
• Monitor platform performance and analyze user behavior to support data-driven decision making.
• Assist in translating business needs into clear requirements through research, wireframes, and process mapping.
• Conduct user acceptance testing (UAT) for new releases and enhancements.
• Investigate, document, and escalation technical issues while partnering with development teams to implement solutions.
• Act as the primary contact for portal-related support queries from internal teams and, when required, external customers.
• Troubleshoot system issues independently and communicate resolutions clearly to stakeholders.
• Develop and maintain onboarding materials, user guides, and process documentation.

Job Requirements- What do you need?

• Previous experience in a business support, systems support, or e-commerce-related position.
• A proactive approach with a passion for continuous improvement.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple priorities and work effectively with cross-functional teams.
• Experience testing digital platforms or software applications would be advantageous.
• Keen attention to detail and a commitment to delivering high-quality user experiences.
• Eagerness to learn, develop new skills, and take ownership of challenging projects.
• Living and working rights in the UK.

Experience:

• Minimum of 2 years' experience in a relevant support, e-commerce, digital platform, or IT-related role.
• Experience using wireframing or prototyping tools such as Figma is beneficial.
• Exposure to SQL and ERP environments, ideally SAP Business One.
• Bachelor's degree in Business, Information Systems, User Experience, Digital Technology, or a related discipline, or equivalent practical experience.

Want to know more?

To learn more about this opportunity, please contact Cherise Mouton at [e-mail].

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.