Hybrid Platform Tooling Analyst — SaaS & Licences

National Grid plc; Warwick; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension scheme (double match up to 12%

Annual bonus based on performance

Flexible benefits

Digital GP service

Access to Work + Family Space

Job summary

National Grid plc is seeking a Platform Tooling Analyst in Warwick on a permanent basis, operating with a hybrid working model. The role involves administering platform and SaaS tooling, handling access, licences and user support across Electric Transmission, and supporting renewal activities with suppliers.

You will contribute to governance, data handling, and tooling improvements while working with product teams and platform owners to drive service standards and operational control.

Qualifications

• Experience with platform/tooling administration and SaaS tooling is desirable.
• Experience supporting licence, subscription or renewal activity is beneficial.
• Strong communication and stakeholder management skills.

Responsibilities

• Act as a skilled contributor for platform and SaaS tooling administration, ensuring access and licences are controlled.
• Manage day-to-day tooling requests, support renewals and supplier activities, and maintain tooling data.
• Triages user requests and provides first/second-line tooling support.
• Maintain records of users, licences, roles, and permissions to support audit readiness and renewal planning.
• Provide guidance to users, product teams and platform owners on tooling processes and governance.

Job description

National Grid plc is seeking a Platform Tooling Analyst in Warwick on a permanent basis, operating with a hybrid working model. The role involves administering platform and SaaS tooling, handling access, licences and user support across Electric Transmission, and supporting renewal activities with suppliers.

You will contribute to governance, data handling, and tooling improvements while working with product teams and platform owners to drive service standards and operational control.