Hybrid Part-Time Customer Support Centre Advisor

Teignbridge District Council; Highweek; Hybrid; GBP 27,000 - 31,000; Part time

Benefits offered by this job

Local Government Pension Scheme

Hybrid and flexible working

Free car parking

Zero carbon office space

Generous annual leave

Wellbeing package

Career development opportunities

Job summary

Teignbridge District Council is recruiting a part-time Customer Support Centre Advisor on a 12-month fixed-term contract to cover a secondment. The role is 25 hours per week with a pattern of 12am–5pm Monday to Thursday and 11:30am–4:30pm Friday, delivering excellent frontline service and resolving enquiries at first contact within a friendly, multi‑disciplined team.

Salary is £26,847 to £30,515 per annum, pro‑rated.

Qualifications

• Experience in inbound/outbound contact centre environments or similar customer-facing roles.
• Clear and accurate communication with colleagues, the public, and partner agencies.
• Ability to learn quickly and adapt to new challenges.

Responsibilities

• Provide frontline customer service across service areas and channels.
• Resolve routine enquiries efficiently and empathetically.
• Take ownership of customer interactions and guide customers to positive outcomes.

Skills

Customer service experience

Education

GCSE English and Maths

Job description

Teignbridge District Council is recruiting a part-time Customer Support Centre Advisor on a 12-month fixed-term contract to cover a secondment. The role is 25 hours per week with a pattern of 12am–5pm Monday to Thursday and 11:30am–4:30pm Friday, delivering excellent frontline service and resolving enquiries at first contact within a friendly, multi‑disciplined team.

Salary is £26,847 to £30,515 per annum, pro‑rated.