Customer Support Centre Advisor - Customer

Teignbridge District Council; Highweek; Hybrid; GBP 27,000 - 31,000; Part time

Benefits offered by this job

Local Government Pension Scheme

Hybrid and flexible working

Free car parking

Zero carbon office space

Generous annual leave

Wellbeing package

Career development opportunities

Job summary

Teignbridge District Council is recruiting a part-time Customer Support Centre Advisor on a 12-month fixed-term contract to cover a secondment. The role is 25 hours per week with a pattern of 12am–5pm Monday to Thursday and 11:30am–4:30pm Friday, delivering excellent frontline service and resolving enquiries at first contact within a friendly, multi‑disciplined team.

Salary is £26,847 to £30,515 per annum, pro‑rated.

Qualifications

• Experience in inbound/outbound contact centre environments or similar customer-facing roles.
• Clear and accurate communication with colleagues, the public, and partner agencies.
• Ability to learn quickly and adapt to new challenges.

Responsibilities

• Provide frontline customer service across service areas and channels.
• Resolve routine enquiries efficiently and empathetically.
• Take ownership of customer interactions and guide customers to positive outcomes.

Skills

Customer service experience

Education

GCSE English and Maths

Job description

Customer Support Centre Advisor

12 months Fixed Term contract to cover the postholder's secondment

1 x Part time role:

25 hours – 12am – 5pm Monday to Thursday, 11.30am - 4.30pm on Friday

Quote from Hannah a recent new starter “I joined Teignbridge as a Customer Support Advisor three months ago, and I am really enjoying the role. The training has been comprehensive, and the team have all been extremely welcoming and encouraging. I love how varied the position is, and that I have the opportunity to make a real difference to residents within my community.”

Customer Support Centre Advisor

12 months Fixed Term contract to cover the postholder's secondment

£26,847 to £30,515 per annum, pro-rated (career graded)

1 x Part time role:

25 hours – 12am – 5pm Monday to Thursday, 11.30am - 4.30pm on Friday

Quote from Hannah a recent new starter “I joined Teignbridge as a Customer Support Advisor three months ago, and I am really enjoying the role. The training has been comprehensive, and the team have all been extremely welcoming and encouraging. I love how varied the position is, and that I have the opportunity to make a real difference to residents within my community.”

Do you thrive on variety, enjoy a challenge, and love all things customer-oriented?

We’re looking for a part time Customer Support Centre Advisor who is passionate about delivering outstanding service and resolving customer enquiries at the first point of contact. You’ll be part of a friendly, multi-disciplined team where customer focus drives our performance and continuous improvement.

What You’ll Do:

• Provide exceptional front-line customer service across all service areas and access channels.
• Resolve routine enquiries efficiently and empathetically.
• Take ownership of customer interactions, especially in emotive situations, empowering and influencing customers toward positive outcomes.

What You’ll Bring:

• Experience in inbound/outbound contact centre environments or similar customer-facing roles.
• Confidence in handling challenging conversations with professionalism and care.
• GCSEs in English and Maths at Grade C / Grade 4 or above, or equivalent competency gained through work experience and learning.

We’re Better Together

You’ll enjoy working as part of a supportive team, helping us deliver our vision of making Teignbridge a healthy and desirable place where people want to live, work, and visit.

We are proud to be an equal opportunities employer, committed to building a diverse and inclusive organisation. We welcome applications from all qualified candidates, regardless of their age, caring responsibilities, disability, gender/sex, gender reassignment/trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation and socio-economic status. We also welcome applications from military veterans and their families.

We can offer:

• Generous Local Government Pension Scheme.
• Hybrid and flexible working – Part office based, and part home based.
• Free car parking (we also have close access to a mainline train station).
• A refurbished modern zero carbon emissions office space.
• Generous annual leave and wellbeing package.
• Heavily discounted membership at Teignbridge District Council Leisure Centres.
• Opportunities for career and self-development.
• 24/7 employee discount access and employee assistance support.

We’d love to hear from you if you:

• Have a good level of literacy and numeracy – equivalent to GCSE Maths and English at Grade C (4) or above.
• Bring relevant experience or transferable skills, with the ability to learn quickly and adapt to new challenges.
• Pay close attention to detail and remain calm and composed under pressure, especially in challenging situations.
• Excel in customer service, with clear and accurate communication skills when engaging with colleagues, the public, and partner agencies.
• Enjoy working collaboratively and contributing to team goals and shared success.

It is vital to read the job description and person specification for this role - it will help you understand whether your knowledge, skills and experience match the job requirements. In your supporting statement please tell us how you meet each of the essential criteria we ask for in the person specification.

Closing Date: 6 th September @ midnight

Interview Dates: 9 th September 2026 (Wednesday)

No agencies please