Hybrid Part-Time Customer Resolution Advisor (23h)

Catering; Chelmsford; Hybrid; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Learning & development

Healthcare plan

Pension

Job summary

Delta Housing is seeking a part-time Customer Resolution Centre Advisor (23 hours per week) in Chelmsford. You will provide outstanding customer experience across calls, social media and email, owning and diagnosing customer issues to support the business.

The role requires excellent communication, CRM proficiency and a focus on first-contact resolution. Training is office-based for 4–6 weeks with ongoing office attendance once per week, under a hybrid policy.

Qualifications

• GCSE, NVQ or equivalent, or demonstrable prior learning.
• Excellent communication skills.
• High level of computer literacy covering office systems as well as CRM databases and systems.
• Experience of working in a customer focused organisation.
• Experience of customer care technique.

Responsibilities

• Provide exceptional customer service across multimedia channels for first-time query resolution.
• Follow company workflows to meet evolving customer needs, providing enhancement feedback as and when required.
• Demonstrate empathy in customer interactions, recognising diversity.
• Resolve dissatisfaction at the first point of contact, escalating when needed.
• Proactively identify process improvement opportunities and contribute to a knowledge base and enable further first contact resolution, reducing handoffs to specialist teams.

Skills

Excellent communication

CRM experience

IT literacy

Customer-focused

Multimedia channels experience

Education

GCSE/NVQ or equivalent

Job description

Delta Housing is seeking a part-time Customer Resolution Centre Advisor (23 hours per week) in Chelmsford. You will provide outstanding customer experience across calls, social media and email, owning and diagnosing customer issues to support the business.

The role requires excellent communication, CRM proficiency and a focus on first-contact resolution. Training is office-based for 4–6 weeks with ongoing office attendance once per week, under a hybrid policy.