Hybrid NOC Engineer: Keep Networks Resilient

CityFibre; Telford; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Generous annual leave

Private medical insurance

Health cash plans

Family-friendly policies

Job summary

CityFibre is hiring a NOC Operations Engineer for a hybrid UK role based in a CityFibre office with home working. You’ll install, monitor, and troubleshoot core network services from our NOC, ensuring high availability for customers and managing escalations.

The salary is up to £45,000 with a bonus opportunity. You’ll work with routers, circuits, firewalls, and servers, collaborating with field engineers and TSC teams to maintain uptime and service quality.

Qualifications

• Experience with Cisco IOS and IP routing protocols (e.g., BGP, ISIS)
• Proven background in 1st/2nd Line Network Support and Data Centre environments
• Strong understanding of BGP and its role in network routing
• Ability to monitor, identify, and resolve network issues swiftly and effectively
• Excellent communication skills to handle escalations and collaborate with internal teams

Responsibilities

• Installing, maintaining, and troubleshooting network infrastructure, including routers, circuits, firewalls, and servers
• Proactively monitoring network performance using advanced monitoring tools, identifying faults, and taking action to resolve them
• Responding to alerts from core links and addressing network issues promptly to maintain uptime
• Managing escalated issues from the Tech Support Centre (TSC) for investigation and resolution
• Supporting managed services for business customers, ensuring seamless connectivity and reliability
• Coordinating with field engineers for hands-on troubleshooting when required

Skills

Cisco IOS

IP routing

1st/2nd Line Support

Data Centre

BGP

Communication skills

Job description

CityFibre is hiring a NOC Operations Engineer for a hybrid UK role based in a CityFibre office with home working. You’ll install, monitor, and troubleshoot core network services from our NOC, ensuring high availability for customers and managing escalations.

The salary is up to £45,000 with a bonus opportunity. You’ll work with routers, circuits, firewalls, and servers, collaborating with field engineers and TSC teams to maintain uptime and service quality.