Hybrid Networking Solutions Engineer (Belfast)

Ocho People; Belfast City District; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Healthcare

Insurance cover

Pension

Share scheme

Flexible holidays

Job summary

Ocho People is seeking a Customer Solutions Engineer in Belfast to blend customer support with deep product expertise for networking hardware and software. You’ll troubleshoot, demo, train customers and work with developers to fix issues.

The role requires strong networking fundamentals, analytical problem-solving, and the ability to explain complex concepts clearly to customers and colleagues. Expect occasional international travel.

Qualifications

• Strong networking fundamentals (Ethernet, packet flows, network design).
• Analytical troubleshooting approach.
• Able to explain technical details to engineers, sales and customers.
• Curiosity to master new products and technologies.
• Technical degree or equivalent hands-on experience.
• Background in support/engineering roles is advantageous.
• Routing and switching experience is a plus.
• Experience with network performance testing or emulation is beneficial.

Responsibilities

• Become the product specialist and first technical contact for customers and partners.
• Reproduce and investigate problems, isolate causes, and coordinate with developers for fixes.
• Understand each customer's network setup and testing goals to tailor guidance.
• Run product demonstrations, technical walkthroughs and customer training sessions.
• Build a knowledge base with guides, articles and training content.
• Provide customer insights to the product team for future releases.
• Collaborate with sales, product and engineering to ensure a consistent customer experience.
• Occasional travel to meet customers overseas and represent the company at events.

Skills

Networking fundamentals

Troubleshooting

Clear communication

Curiosity

Technical degree

Python scripting

Education

Technical degree or equivalent hands-on experience

Tools

Python scripting

Job description

Ocho People is seeking a Customer Solutions Engineer in Belfast to blend customer support with deep product expertise for networking hardware and software. You’ll troubleshoot, demo, train customers and work with developers to fix issues.

The role requires strong networking fundamentals, analytical problem-solving, and the ability to explain complex concepts clearly to customers and colleagues. Expect occasional international travel.