Hybrid National Operations & Process Improvement Specialist

Government Recruitment Service; Swansea; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

Government Recruitment Service in Swansea is recruiting for a National Operations Support Officer. You will help deliver consistent, high-quality services that meet customer needs, drawing on experience in supporting operational services and identifying opportunities for continuous improvement.

The role blends on-site and hybrid working and sits within the national product management framework. You will maintain documentation, support issue management, and assist regional teams to ensure the

Qualifications

• Support the achievement of national service consistency by maintaining processes, workflows and documentation that support this
• Support the management of issues that affect the national service or products
• Provide support to the National Product Manager in the management of theory test national requirements and standards, supporting regional teams to ensure their adoption

Responsibilities

• Maintain processes, workflows and documentation to support national service consistency
• Assist in managing issues impacting the national service or products
• Support adoption of national requirements and standards across regional teams

Skills

Customer focus

Organised

Teamwork

Problem solving

Job description

Government Recruitment Service in Swansea is recruiting for a National Operations Support Officer. You will help deliver consistent, high-quality services that meet customer needs, drawing on experience in supporting operational services and identifying opportunities for continuous improvement.

The role blends on-site and hybrid working and sits within the national product management framework. You will maintain documentation, support issue management, and assist regional teams to ensure the