Operations & Compliance Support Officer

Government Recruitment Service; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

28.97% Civil Service pension

25 days annual leave (+1 per year, up

Job summary

Government Recruitment Service in Newcastle-upon-Tyne is seeking a Support Services Officer to champion operational best practice across DVSA. The role provides advice and guidance, analyzes reports, and develops guidance materials, ensuring monitoring agreements are followed and post-room duties are carried out.

You will engage with customers, rekey test information and carry out follow-up activities, with a focus on delivering high-quality support and building relationships with stakeholders

Qualifications

• Excellent communication and interpersonal skills.
• Adaptable with the ability to manage competing tasks.
• Able to build strong working relationships with colleagues and stakeholders at all levels.

Responsibilities

• Provide advice to internal and external customers.
• Engage with customers by outbound telephone calling/in writing to provide advice and support.
• Act to prevent inaccurate driving test result data being presented for driving licence issue and system updates.
• Receive Royal Mail deliveries, open, sort and distribute internal mail to DVSA departments.
• Ensure candidates have the correct licence entitlements by making relevant checks as required.
• Where necessary work in collaboration with colleagues across all functions for the good of DVSA and to create a high performing and well respected Agency.

Skills

Communication skills

Interpersonal skills

Organisational skills

Job description

Government Recruitment Service in Newcastle-upon-Tyne is seeking a Support Services Officer to champion operational best practice across DVSA. The role provides advice and guidance, analyzes reports, and develops guidance materials, ensuring monitoring agreements are followed and post-room duties are carried out.

You will engage with customers, rekey test information and carry out follow-up activities, with a focus on delivering high-quality support and building relationships with stakeholders