488382 National Operations Support Officer

Government Recruitment Service; Newcastle upon Tyne; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Hybrid work pattern – 2 days remote

Job summary

Government Recruitment Service in Newcastle upon Tyne is seeking a National Operations Support Officer to help deliver consistent, high-quality services and maintain national service standards. The role will involve supporting operational services and identifying opportunities for continuous improvement.

It is a permanent, full-time role with hybrid working (2 days remote). You will assist in managing issues affecting the national service or products and support the National Product Manager with

Responsibilities

• Maintain processes, workflows and documentation to support national service consistency.
• Support the management of issues that affect the national service or products.
• Provide support to the National Product Manager in managing theory test national requirements and standards.
• Support regional teams to ensure adoption of national requirements and standards.

Job description

488382 National Operations Support Officer

Can you help deliver consistent, high-quality services that meet the needs of customers?

Have you got experience of supporting operational services and identifying opportunities for continuous improvement?

Are you customer-focused, organised and confident working with others to resolve issues and maintain service standards?

Support the achievement of national service consistency by maintaining processes, workflows and documentation that support this. Support the management of issues that affect the national service or products. Provide support to the National Product Manager in the management of theory test national requirements and standards, supporting regional teams to ensure their adoption.

Proud member of the Disability Confident employer scheme

Company: Government Recruitment Service

Salary: from £32,027 a year

Hours: Full-time

Location: Newcastle upon Tyne

Working pattern: Hybrid - 2 days remote

Job type: Permanent

Posting date: 9 Nov 2026

Closing date: 15 Nov 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.