488382 National Operations Support Officer

Government Recruitment Service; Swansea; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

Government Recruitment Service in Swansea is recruiting for a National Operations Support Officer. You will help deliver consistent, high-quality services that meet customer needs, drawing on experience in supporting operational services and identifying opportunities for continuous improvement.

The role blends on-site and hybrid working and sits within the national product management framework. You will maintain documentation, support issue management, and assist regional teams to ensure the

Qualifications

• Support the achievement of national service consistency by maintaining processes, workflows and documentation that support this
• Support the management of issues that affect the national service or products
• Provide support to the National Product Manager in the management of theory test national requirements and standards, supporting regional teams to ensure their adoption

Responsibilities

• Maintain processes, workflows and documentation to support national service consistency
• Assist in managing issues impacting the national service or products
• Support adoption of national requirements and standards across regional teams

Skills

Customer focus

Organised

Teamwork

Problem solving

Job description

488382 National Operations Support Officer

Can you help deliver consistent, high-quality services that meet the needs of customers?

Have you got experience of supporting operational services and identifying opportunities for continuous improvement?

Are you customer-focused, organised and confident working with others to resolve issues and maintain service standards?

Support the achievement of national service consistency by maintaining processes, workflows and documentation that support this

Support the management of issues that affect the national service or products

Provide support to the National Product Manager in the management of theory test national requirements and standards, supporting regional teams to ensure their adoption

Proud member of the Disability Confident employer scheme

Company: Government Recruitment Service Salary: from £32,027 a year Hours: Full-time Location: Swansea Working pattern: Hybrid - 2 days remote Job type: Permanent Posting date: 9 Nov 2026 Closing date: 15 Nov 2026

Summary

Can you help deliver consistent, high-quality services that meet the needs of customers?

Have you got experience of supporting operational services and identifying opportunities for continuous improvement?

Are you customer-focused, organised and confident working with others to resolve issues and maintain service standards?

Essential requirements

Support the achievement of national service consistency by maintaining processes, workflows and documentation that support this

Support the management of issues that affect the national service or products

Provide support to the National Product Manager in the management of theory test national requirements and standards, supporting regional teams to ensure their adoption

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.