Hybrid Multi-Channel Customer Experience Officer

North Yorkshire Council; Selby; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Everybody Benefits scheme

Local government pension scheme

Salary sacrifice schemes

Health & wellbeing programme

Job summary

North Yorkshire Council is seeking a Customer Service Officer to be the first point of contact for enquiries across telephone, webchat, social media and in person. You will give timely, accurate responses and handle a variety of service areas in a busy, multi‑channel environment.

The role offers superb training, a clear path for progression, and the opportunity to work in a hybrid setup with two days in the office per week after initial training.

Qualifications

• Experience in a customer‑focussed environment, ideally within a call centre.
• IT competence with experience using customer databases, internet applications and Microsoft Office.
• Ability to communicate verbally and in writing with customers across multiple channels.
• Be an innovative thinker with a proactive approach to solving issues that may arise.
• Willingness to cover other local offices in NYC in line with service needs.

Responsibilities

• Be the first point of contact for enquiries via telephone, webchat, social media, or face to face.
• Provide a quality response across all channels and services.
• Process enquiries in line with local and central government requirements.
• Support a range of service areas and contribute to high levels of customer satisfaction.

Skills

Customer service

IT literacy

Communication

Problem solving

Multichannel support

Tools

Microsoft Office

Job description

North Yorkshire Council is seeking a Customer Service Officer to be the first point of contact for enquiries across telephone, webchat, social media and in person. You will give timely, accurate responses and handle a variety of service areas in a busy, multi‑channel environment.

The role offers superb training, a clear path for progression, and the opportunity to work in a hybrid setup with two days in the office per week after initial training.