Customer Service Officer

North Yorkshire Council; Scarborough; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Training opportunities

Employee assistance programme

Local government pension scheme

Salary sacrifice schemes

Job summary

North Yorkshire Council is seeking a Customer Service Officer in Scarborough. You will be the first point of contact for inquiries received by telephone, webchat, social media and face-to-face, delivering quality responses across multiple service areas.

The role offers training opportunities and chances for career progression into specialist areas, with a hybrid work pattern after training, allowing up to 1 day per week from home.

Qualifications

• Experience in a customer focussed environment, ideally in a call centre.
• IT competent with customer databases, internet applications and Microsoft Office.
• Able to communicate effectively verbally and in writing with customers across multiple channels.
• Be an innovative thinker with a proactive approach to solving issues.

Responsibilities

• Be the first point of contact for enquiries via telephone, webchat, social media and face-to-face channels.
• Receive and process enquiries in line with local and central government requirements.
• Contribute to a high-quality service across diverse areas and help the team adapt to varying workloads.
• Take advantage of superb training opportunities and career progression into specialised areas.

Skills

Customer service

Communication skills

Multi-channel support

IT literacy

Tools

Microsoft Office

CRM systems / databases

Job description

Do you have excellent communication skills and a passion for providing outstanding levels of customer service?

Are you someone that can use innovative thinking to come up with timely solutions to problems?

Are you seeking a varied and important role which can provide you with opportunities to develop your career?

If so, we want to hear from you!

About our team…

Our Customer Service team here at North Yorkshire Council are a friendly, forward-thinking, and driven team, with a strong customer-focused ethos and culture.

We deliver a variety of services across a multi-channel environment and are the front-facing positive and professional image of North Yorkshire Council.

The role…

As a Customer Service Officer, you will be the first point of contact for all enquiries. Customers have the ability to contact the council via telephone, webchat or social media and also face to face, and your job will be able to provide a quality response via all of these channels, for a range of different service areas. You will be responsible for receiving and processing all enquiries in-line with local and central government requirements.

The role of Customer Service Officer is an exciting and varied role where no two days will be the same.Our team not only respondto general enquiries but also deal with some very specialist areas of work.

To enhance your skills and ensure you are well-equipped to deal with the large variety of queries that you will face, we offer superb training opportunities and strongly encourage career progression into the specific areas in which we service.

This role is pivotal to the success of our organisation and is an extremely rewarding position where you can make a real difference within the communities across North Yorkshire.

Please note that candidates must be fully flexible to work Monday-Friday, between the hoursof 8.30–5:30, on a rota basis. The role offers the opportunity to work in a hybrid way after training is complete, allowing you to work upto 1 day per week from home.

What you will bring…

We are seeking enthusiastic individuals that have a passion for providing an outstanding level of customer service to our communities and customers.

Ideally, you will:

• Have experience working in a customer focussed environment, ideally within a call centre setting.
• Be IT competent with experience using customer databases, internet applications and Microsoft Office.
• You will be able to effectively communicate verbally and in writing with customers using a range of different channels.
• Be an innovative thinker and have a proactive approach to solving any issues that may arise.

• Have the ability to cover other local offices in NYC in line with the needs of the service

Please refer to the Job Description for further information

What we can offer you:

As a North Yorkshire Council employee, you will have access to some great benefits via our Everybody Benefits scheme such as shopping discounts and home technology salary sacrifice schemes, financial well-being and health assured - our employee assistance programme, to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.

Contact and Apply:

If you would like an informal discussion about our role, please contact: [e-mail]

Key Dates:

Closing Date:01/11/2026

Telephone Interviews: week of 02/11/2026 and 09/11/2026

Interview Date:Week commencing 16th and 23rd November 2026

Venue for Interview: Town Hall, Scarborough

Please note, the interview will take up to 2 hours.

Anticipated start date for role is mid January 2027