Hybrid Multi-Channel Customer Service Officer

North Yorkshire Council; Scarborough; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Training opportunities

Employee assistance programme

Local government pension scheme

Salary sacrifice schemes

Job summary

North Yorkshire Council is seeking a Customer Service Officer in Scarborough. You will be the first point of contact for inquiries received by telephone, webchat, social media and face-to-face, delivering quality responses across multiple service areas.

The role offers training opportunities and chances for career progression into specialist areas, with a hybrid work pattern after training, allowing up to 1 day per week from home.

Qualifications

• Experience in a customer focussed environment, ideally in a call centre.
• IT competent with customer databases, internet applications and Microsoft Office.
• Able to communicate effectively verbally and in writing with customers across multiple channels.
• Be an innovative thinker with a proactive approach to solving issues.

Responsibilities

• Be the first point of contact for enquiries via telephone, webchat, social media and face-to-face channels.
• Receive and process enquiries in line with local and central government requirements.
• Contribute to a high-quality service across diverse areas and help the team adapt to varying workloads.
• Take advantage of superb training opportunities and career progression into specialised areas.

Skills

Customer service

Communication skills

Multi-channel support

IT literacy

Tools

Microsoft Office

CRM systems / databases

Job description

North Yorkshire Council is seeking a Customer Service Officer in Scarborough. You will be the first point of contact for inquiries received by telephone, webchat, social media and face-to-face, delivering quality responses across multiple service areas.

The role offers training opportunities and chances for career progression into specialist areas, with a hybrid work pattern after training, allowing up to 1 day per week from home.