Hybrid Motor Claims Specialist End-to-End & Client-Focused

Pen Underwriting; Chelmsford; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development opportunities

Flexible hybrid working

Job summary

Pen Underwriting, a specialist motor claims team in the UK, is seeking a proactive Motor Claims Handler to join our claims operation. You’ll manage motor claims end-to-end, from first notification through to settlement, while building strong relationships with clients, brokers and suppliers.

This role offers a varied caseload including environmental and fuel-related claims, training and development, and a flexible hybrid working pattern with standard hours.

Qualifications

• Experience handling motor claims throughout the full claims lifecycle, from FNOL through to resolution.
• Strong customer service, communication and relationship building skills.
• Ability to manage a busy caseload and prioritise competing demands effectively.

Responsibilities

• Manage a portfolio of motor claims from FNOL through to settlement.
• Handle both own damage and third party motor claims.
• Manage credit hire, total loss and liability related claims.
• Build strong relationships with clients, customers, brokers and suppliers.
• Provide regular updates and guidance throughout the claims journey.
• Prioritise and manage a high volume caseload in a fast paced environment.
• Handle a unique range of environmental and fuel related claims alongside traditional motor claims.

Skills

Motor claims lifecycle

Customer service

Relationship building

Time management

Job description

Pen Underwriting, a specialist motor claims team in the UK, is seeking a proactive Motor Claims Handler to join our claims operation. You’ll manage motor claims end-to-end, from first notification through to settlement, while building strong relationships with clients, brokers and suppliers.

This role offers a varied caseload including environmental and fuel-related claims, training and development, and a flexible hybrid working pattern with standard hours.