Motor Claims Specialist: End-to-End & Client-Focused

Pen Underwriting UK; Chelmsford; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Career development

Competitive compensation

Job summary

Pen Underwriting UK is seeking a proactive Motor Claims Handler to join our specialist claims team. You’ll manage a portfolio of motor claims from FNOL through to settlement, handling own damage and third party claims, while building strong relationships with clients, brokers and suppliers.

Working in a fast paced environment with flexible hybrid working and a focus on development, you’ll take ownership of a varied caseload and expand your expertise into environmental and fuel-related claims

Qualifications

• Experience handling motor claims throughout the full claims lifecycle, from FNOL through to resolution.
• Experience dealing with a broad range of motor claims, including own damage, third party, credit hire and total loss claims.
• Strong customer service, communication and relationship building skills.
• Ability to manage a busy caseload and prioritise competing demands effectively.
• Confident working in a fast paced environment and taking ownership of claims from start to finish.
• Enthusiastic, proactive and keen to learn new areas of claims handling, including environmental and fuel-related claims.

Responsibilities

• Managing a portfolio of motor claims from FNOL through to settlement.
• Handling both own damage and third party motor claims.
• Managing credit hire, total loss and liability related claims.
• Building strong relationships with clients, customers, brokers and suppliers.
• Providing regular updates and guidance throughout the claims journey.
• Prioritising and managing a high volume caseload in a fast paced environment.
• Handling a unique range of environmental and fuel related claims alongside traditional motor claims.

Skills

Motor claims lifecycle

Customer relationship

Fast-paced environment

Environmental claims

Fuel-related claims

Job description

Pen Underwriting UK is seeking a proactive Motor Claims Handler to join our specialist claims team. You’ll manage a portfolio of motor claims from FNOL through to settlement, handling own damage and third party claims, while building strong relationships with clients, brokers and suppliers.

Working in a fast paced environment with flexible hybrid working and a focus on development, you’ll take ownership of a varied caseload and expand your expertise into environmental and fuel-related claims