Hybrid Meet & Groups Sales & Service Specialist

Village Hotels - Warrington Office; Warrington; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Leisure club membership for you and a

Leisure club membership for you and a

Monthly well-being programme

Employee Assistance Programme

Discounted hotel stays

Holiday Purchase scheme

50% food & drink discount

Job summary

Village Hotels - Warrington Office is seeking a Meetme & Groups Coordinator to drive sales and service for all meeting rooms and group bookings, working flexibly between home and the office. You will own inquiries across voice, chat, email, and agency portals, turning opportunities into confirmed revenue.

The role emphasizes a commercial mindset, strong objection handling, and delivering a seamless handoff to hotel teams to ensure day-of delivery matches the sale.

Qualifications

• Previous hospitality sales experience is great, but attitude, energy and commercial drive matter more.

Responsibilities

• The Sales Hustle: maximize revenue, own personal sales goals, chase leads, handle objections, negotiate with confidence and hit bonus targets.
• The Multi Channel Service: be the first contact across email, voice, chat, and agency portals, delivering top service to direct bookers and agents.
• The Flawless Details: capture accurate customer information, protect data, send contracts on time, ensure transparent terms and conditions.
• The Hotel Handoff: communicate booking details to hotel teams with exceptional attention to detail so delivery matches sale.

Skills

Hospitality sales experience

Customer service

Job description

Village Hotels - Warrington Office is seeking a Meetme & Groups Coordinator to drive sales and service for all meeting rooms and group bookings, working flexibly between home and the office. You will own inquiries across voice, chat, email, and agency portals, turning opportunities into confirmed revenue.

The role emphasizes a commercial mindset, strong objection handling, and delivering a seamless handoff to hotel teams to ensure day-of delivery matches the sale.