Hybrid Logistics Customer Support Advisor

Randstad Digital; Chertsey; Ibrido; GBP 30.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Chertsey location

Descrizione del lavoro

Randstad Digital in Chertsey (UK) is seeking a Customer Services Support Advisor to join the Direct To Consumer Support Team. You will resolve queries for the Operations Team, focusing on delivery-related issues and customer satisfaction.

Key duties include liaising with CS, SES Store and Warehouse teams, using ticketing systems, investigating delivery failures with LSPs, and conducting cross-system data analysis to resolve issues promptly.

Competenze

• Experience in customer service, preferably within logistics or supply chain.
• Strong analytical skills with the ability to investigate and interpret data from various systems.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• Proficiency in using ticketing systems and other relevant software.
• Ability to work collaboratively in a fast-paced environment and manage multiple priorities.
• Strong problem-solving skills with a focus on delivering timely and effective solutions.

Mansioni

• Serve as the primary liaison between CS, SES Store and Warehouse teams, delivering timely and accurate information on logistics inquiries to ensure seamless daily operations.
• Leverage the ticketing system to address customer concerns regarding delivery delays promptly and effectively.
• Partner with Logistics Service Providers (LSPs) to identify root causes of delivery failures and coordinate rescheduling for affected orders.
• Conduct in-depth investigations and data analysis across ERP and Hybris to resolve customer issues efficiently.
• Oversee the cancellation process, ensuring clear and timely communication with customers and internal stakeholders.
• Collaborate with cross-functional support teams to swiftly address issues impacting customer commitments and overall experience.
• Maintain a high standard of service to support the smooth functioning of e-store operations.
• Handle CS escalations, delivering effective solutions and regular updates to improve customer satisfaction.
• Document customer interactions and resolutions accurately within the ticketing system for future reference.
• Track and report on KPIs related to customer service and delivery efficiency.

Conoscenze

Customer service

Logistics knowledge

Data analysis

Communication

Ticketing systems

Multi-tasking

Problem solving

Strumenti

ERP systems

Hybris

CRM software

Descrizione del lavoro

Randstad Digital in Chertsey (UK) is seeking a Customer Services Support Advisor to join the Direct To Consumer Support Team. You will resolve queries for the Operations Team, focusing on delivery-related issues and customer satisfaction.

Key duties include liaising with CS, SES Store and Warehouse teams, using ticketing systems, investigating delivery failures with LSPs, and conducting cross-system data analysis to resolve issues promptly.