Hybrid Logistics Support Specialist | Customer Care & Ops

Randstad Technologies Recruitment; Chertsey; Híbrido; GBP 23.000 - 33.000; Jornada completa

Descripción de la vacante

Randstad Technologies Recruitment is seeking a Customer Services Support Advisor for a global tech client in the UK. The role supports the Direct To Consumer Support Team by handling delivery-related inquiries and resolving issues to maintain high customer satisfaction.

You will investigate data across ERP and Hybris, coordinate with Logistics Service Providers, and communicate clearly with customers and internal teams. Hybrid working is available from Chertsey, with occasional remote options.

Formación

• Experience in customer service within logistics or supply chain.
• Strong analytical skills to interpret data from multiple systems.
• Excellent communication and interpersonal abilities with a customer focus.
• Proficiency with ticketing systems and Microsoft Office.

Responsabilidades

• Act as the primary liaison between CS, SES Store and Warehouse teams, delivering timely and accurate information on logistics inquiries to ensure seamless daily operations.
• Leverage the ticketing system to address customer concerns regarding delivery delays promptly and effectively.
• Partner with Logistics Service Providers (LSPs) to identify the root causes of delivery failures and coordinate rescheduling for affected orders.
• Conduct in-depth investigations and data analysis across multiple platforms, including ERP and Hybris, to resolve customer issues efficiently.
• Oversee the cancellation process, ensuring clear and timely communication with customers and internal stakeholders.
• Collaborate with cross-functional support teams to address issues impacting customer commitments and overall experience.
• Maintain a high standard of service to support the smooth functioning of e-store operations.
• Handle CS escalations, delivering effective solutions and regular updates to improve customer satisfaction.
• Document customer interactions and resolutions accurately within the ticketing system for future reference.
• Track and report on KPIs related to customer service and delivery efficiency.

Conocimientos

Customer service

Logistics knowledge

Analytical skills

Effective communication

Microsoft Excel

Power BI

Herramientas

ERP systems

Hybris

Ticketing systems

Descripción del empleo

Randstad Technologies Recruitment is seeking a Customer Services Support Advisor for a global tech client in the UK. The role supports the Direct To Consumer Support Team by handling delivery-related inquiries and resolving issues to maintain high customer satisfaction.

You will investigate data across ERP and Hybris, coordinate with Logistics Service Providers, and communicate clearly with customers and internal teams. Hybrid working is available from Chertsey, with occasional remote options.