Hybrid Lettings & Leasehold Manager - Lead Housing Team

Hamilton Woods Group; Cottingham; Hybrid; GBP 40,000 - 54,000; Full time

Job summary

Hamilton Woods Associates are recruiting a Lettings and Leasehold Manager for a West Yorkshire housing provider. The role is permanent, 37 hours per week, with two days in Kirklees offices and three days from home, offering a hybrid working pattern. You will lead a small team of Housing Officers and a Lettings and Leasehold Officer, oversee tenancy management, lettings campaigns, estate visits, and customer feedback processes, ensuring service excellence.

Qualifications

• Supervisory or management experience in housing management.
• In-depth knowledge of tenancy management, lettings and leasehold processes.
• Full UK Driving Licence and access to a vehicle.

Responsibilities

• Acting as lead on the organisations lettings, leasehold and tenancy management, ensuring tenants receive an excellent level of service.
• Managing and mentoring a team of four Housing Officers and a Lettings and Leasehold Officer.
• Leading on plans for tenancy and estate visits and neighbourhood activities.
• Leading and overseeing marketing, allocation and letting of properties.
• Investigating complaints and providing responses in accordance with policy and procedures.
• Gaining and utilising customer insight and feedback.
• Contributing to policy development, developing procedures and ensuring best practice.
• Monitoring, measuring and quality checking performance.

Skills

Team leadership

Tenant relations

Lettings & tenancy management

Supervisory experience

Job description

Hamilton Woods Associates are recruiting a Lettings and Leasehold Manager for a West Yorkshire housing provider. The role is permanent, 37 hours per week, with two days in Kirklees offices and three days from home, offering a hybrid working pattern. You will lead a small team of Housing Officers and a Lettings and Leasehold Officer, oversee tenancy management, lettings campaigns, estate visits, and customer feedback processes, ensuring service excellence.