Lettings And Leasehold Manager

Hamilton Woods Group; Cottingham; Ibrido; GBP 40.000 - 54.000; Tempo pieno

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Hamilton Woods Associates are recruiting a Lettings and Leasehold Manager for a West Yorkshire housing provider. The role is permanent, 37 hours per week, with two days in Kirklees offices and three days from home, offering a hybrid working pattern. You will lead a small team of Housing Officers and a Lettings and Leasehold Officer, oversee tenancy management, lettings campaigns, estate visits, and customer feedback processes, ensuring service excellence.

Competenze

• Supervisory or management experience in housing management.
• In-depth knowledge of tenancy management, lettings and leasehold processes.
• Full UK Driving Licence and access to a vehicle.

Mansioni

• Acting as lead on the organisations lettings, leasehold and tenancy management, ensuring tenants receive an excellent level of service.
• Managing and mentoring a team of four Housing Officers and a Lettings and Leasehold Officer.
• Leading on plans for tenancy and estate visits and neighbourhood activities.
• Leading and overseeing marketing, allocation and letting of properties.
• Investigating complaints and providing responses in accordance with policy and procedures.
• Gaining and utilising customer insight and feedback.
• Contributing to policy development, developing procedures and ensuring best practice.
• Monitoring, measuring and quality checking performance.

Conoscenze

Team leadership

Tenant relations

Lettings & tenancy management

Supervisory experience

Descrizione del lavoro

Lettings and Leasehold Manager

Kirklees / Hybrid

Permanent

37 hours per week

£47,000

Hamilton Woods Associates are currently working with a renowned housing provider in West Yorkshire to recruit to a Lettings and Leasehold Manager on a permanent basis.

Two days a week will be required in their offices in Kirklees, with three days working from home.

The team consists of four generic Housing Officers, and a Lettings and Leasehold Officer.

Responsibilities of the Lettings and Leasehold Manager includes:

• Acting as lead on the organisations lettings, leasehold and tenancy management, ensuring tenants receive an excellent level of service
• Managing and mentoring a team of four Housing Officers and a Lettings and Leasehold Officer
• Leading on plans for tenancy and estate visits and neighbourhood activities
• Leading and overseeing marketing, allocation and letting of properties
• Investigating complaints and providing responses in accordance with policy and procedures.
• Gaining and utilising customer insight and feedback
• Contributing to policy development, developing procedures and ensuring best practice
• Monitoring, measuring and quality checking performance

Requirements of the Lettings and Leasehold Manager includes:

• Experience within a similar housing management related role at supervisory or management level
• Excellent knowledge of tenancy management, and/ or lettings and leasehold management
• Full UK Driving License and access to own vehicle

Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful