Housing Manager

Hamilton Woods Group; Cottingham; Hybrid; GBP 40,000 - 54,000; Full time

Job summary

Hamilton Woods Associates is seeking a Housing Manager to lead the lettings, tenancy management and estate services for a West Yorkshire provider. The role is permanent with hybrid working, two days in Kirklees offices and three days working from home.

You will manage a team of four Housing Officers plus a Lettings and Leasehold Officer, driving performance, customer insight and policy development to deliver a high standard of service across the neighbourhoods.

Qualifications

• Experience in a housing management role at supervisory or management level.
• Strong knowledge of tenancy management and lettings/leasehold management.

Responsibilities

• Act as lead on lettings, leasehold and tenancy management to ensure excellent tenant service.
• Mentor and manage a team of four Housing Officers and a Lettings & Leasehold Officer.
• Lead tenancy and estate visits, and neighbourhood activities.
• Oversee marketing, allocation and letting of properties.
• Investigate complaints and respond according to policy and procedures.
• Utilise customer insight to inform service improvements.
• Contribute to policy development and procedures to drive best practice.
• Monitor and quality-check performance.

Skills

Team leadership

Customer service

Job description

Housing Manager

Kirklees / Hybrid

Permanent

37 hours per week

£47,000

Hamilton Woods Associates are currently working with a renowned housing provider in West Yorkshire to recruit to a Housing Manager on a permanent basis.

Two days a week will be required in their offices in Kirklees, with three days working from home.

The team consists of four generic Housing Officers, and a Lettings and Leasehold Officer.

Responsibilities of the Housing Manager includes:

• Acting as lead on the organisations lettings, leasehold and tenancy management, ensuring tenants receive an excellent level of service
• Managing and mentoring a team of four Housing Officers and a Lettings and Leasehold Officer
• Leading on plans for tenancy and estate visits and neighbourhood activities
• Leading and overseeing marketing, allocation and letting of properties
• Investigating complaints and providing responses in accordance with policy and procedures.
• Gaining and utilising customer insight and feedback
• Contributing to policy development, developing procedures and ensuring best practice
• Monitoring, measuring and quality checking performance

Requirements of the Housing Manager includes:

• Experience within a similar housing management related role at supervisory or management level
• Excellent knowledge of tenancy management, and/ or lettings and leasehold management
• Full UK Driving License and access to own vehicle