Hybrid IT Support Technician — IoT & Smart Building Tech

Line Management Group Ltd; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Annual Leave 22 days

Income Protection

Life Assurance

Remote GP

Mental Health Support

Flexible Benefits

Job summary

Line Management Group Ltd in Greater London is seeking an IT Support Technician to join the Internal IT team at the head office, with occasional visits to other offices and client sites to support delivery teams.

You will manage day-to-day IT systems, hardware and software, providing 1st line support and escalating complex issues. The role focuses on Office 365, SharePoint and SQL, with Dell/Apple desktops and server platforms, and opportunities to explore IoT technologies.

Qualifications

• Minimum 5 A*-C GCSE's, including Maths and English.
• Experience with Microsoft Office 365, SharePoint, SQL and database.
• Valid ECS/CSCS Card
• Relevant ITIL qualification, e.g. ITIL Foundation, ITIL Service Operation, ITIL Operational Support and Analysis or ITIL Continual Service Improvement
• Awareness of the Cabling industry, IoT, and Wired & Wireless Network architecture.

Responsibilities

• Monitor incoming requests and faults via Helpdesk mailbox/phone.
• Update the ticketing system with notes and progress.
• Provide regular updates to users on progress of requests.
• Provide 1st line fixes and escalate complex faults to senior staff.
• Process new starters and leavers requests.
• Respond to password and access requests and assign appropriate access levels.
• Analyse performance data and communicate findings to senior specialists.
• Conduct checks of systems to pre-empt issues.
• Perform maintenance on hardware and software components.
• Maintain IT hardware and asset register up to date.
• Liaise with third party support to resolve issues.
• Maintain security and patching levels across servers and desktops.
• Escalate potential service failures and security risks and recommend actions.
• Provide support to onsite and remote users for Windows 11, macOS, Office 365, SharePoint, Sage and Cintra.
• Train colleagues and create technical documentation.
• Build professional relationships with colleagues, customers and suppliers.
• Set up and install new equipment and perform hardware moves.
• Comply with RAMS and Health and Safety requirements.

Skills

Microsoft Office 365

SharePoint

SQL

ITIL Foundation

ECS/CSCS Card

Education

GCSEs including Maths and English

Tools

Windows 11

MAC OS X

Office 365

SharePoint

Sage

Cintra

Job description

Line Management Group Ltd in Greater London is seeking an IT Support Technician to join the Internal IT team at the head office, with occasional visits to other offices and client sites to support delivery teams.

You will manage day-to-day IT systems, hardware and software, providing 1st line support and escalating complex issues. The role focuses on Office 365, SharePoint and SQL, with Dell/Apple desktops and server platforms, and opportunities to explore IoT technologies.