Hybrid IT Support Engineer (L1/L2) | Windows & Mobile

Matchtech

Greater London

Hybrid

GBP 55,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Hybrid work model

Job summary

Matchtech is seeking an IT Support Engineer to join on a 5-month contract in London with hybrid working. The role involves desktop support, remote and on-site duties, and troubleshooting across Windows 10 and Office applications.

You will build and deploy laptops, image setups, and support mobile devices while delivering strong customer service. The environment is fast-paced, with opportunities to work across a broad range of technologies and provide essential IT service support for production

Qualifications

Proven experience in IT support, service desk or desktop support.
Strong customer service and communication skills.
Experience troubleshooting hardware, software and OS issues.

Responsibilities

Provide ongoing technical support and maintenance for production and development systems.
Deliver remote and onsite support per IT service processes.
Diagnose and resolve hardware, software and OS issues.
Support Windows 10 environments and Microsoft Office applications.
Build, configure and deploy laptops including imaging.
Perform Level 1 and Level 2 troubleshooting across desktop and infrastructure.
Support mobile devices (iOS/Android).
Provide basic printer support and troubleshooting.
Assist with hardware refreshes, deployments and software installations.
Deliver high-level customer service while managing incidents.