Hybrid IT Support & Microsoft 365 Administrator – UK

Sage Global Services Limited; Swindon; Hybrid; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Annual Bonus

Free tea and coffee

Parking

Bring your dog to work

Hybrid working available

Job summary

Improve International in Swindon, UK, is seeking an IT Support & Microsoft 365 Administrator to handle day-to-day IT support and tenant administration across staff, tutors and students.

The role covers hardware, software, connectivity issues, device lifecycle, and managing Entra ID, Exchange Online, SharePoint, Teams, Intune, and security controls. Some travel between UK sites may be required.

Qualifications

• 2+ years experience in IT support or service desk.
• Hands-on Microsoft 365 tenant administration.
• Experience with Entra ID, Exchange Online, SharePoint, Teams, Intune.
• Strong communication with non-technical users.
• Travel between Swindon and Abingdon sites.

Responsibilities

• Provide first- and second-line IT support for staff, tutors and students.
• Log, prioritise and resolve tickets within SLAs; escalate when needed.
• Set up, image and deploy laptops/desktops and manage device lifecycle.
• Support classroom and meeting-room AV equipment and teaching spaces.
• Onboard new starters and offboard leavers; manage licences and access reviews.
• Maintain asset register and create user guides and KB articles.
• Monitor Microsoft 365 service health and governance; assist in projects.

Skills

IT support experience

Microsoft 365 administration

End-user support

Device lifecycle management

Team/customer communication

Education

GCSE English & Maths

Relevant IT qualification

Tools

Jira Service Management

Intune

Entra ID

Exchange Online

SharePoint Online

Job description

Improve International in Swindon, UK, is seeking an IT Support & Microsoft 365 Administrator to handle day-to-day IT support and tenant administration across staff, tutors and students.

The role covers hardware, software, connectivity issues, device lifecycle, and managing Entra ID, Exchange Online, SharePoint, Teams, Intune, and security controls. Some travel between UK sites may be required.