Hybrid IT Support Engineer - Manchester (Flexible Hours)

Baily Garner LLP; Manchester; In loco; GBP 26.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working hours

Hybrid working

Medicash health plan

Life assurance cover

Mental health first aiders

Pay reviews twice a year

25 days annual leave + bank holidays

Birthday leave

Long-service leave

Pension salary sacrifice

Descrizione del lavoro

Baily Garner LLP is hiring an IT Support Engineer to join our Manchester IT team. You will deliver 1st and 2nd line support, manage devices, and administer Microsoft 365 and Azure AD for users across our Northern offices.

The role includes supporting servers, network services, security controls, and IT projects, with travel to other offices as required. Hybrid working options may apply.

Competenze

• Deliver responsive 1st and 2nd line support, managing Helpdesk requests against agreed SLAs and escalating when needed.
• Set up and support laptops, desktops, mobile devices, printers, software and workplace technology.
• Administer Microsoft 365, Entra ID (Azure AD), Active Directory, Exchange Online, Windows 11 and Windows Server, including user accounts, access and permissions.
• Maintain and troubleshoot servers, cloud services and networks, including DNS, DHCP, Group Policy, switches, Wi-Fi and VPNs.
• Manage device provisioning, software deployment, updates, remote support, IT assets and licences.
• Support IT and telecoms needs during office moves, refurbishments and organisational changes.
• Respond to security risks and help maintain backups, disaster recovery and business continuity plans.
• Keep technical documentation up to date and support compliance with Cyber Essentials, Cyber Essentials Plus, ISO 27001 and GDPR.
• Help deliver IT projects, upgrades and service improvements, and guide colleagues on secure, effective use of technology
• This role is based in our Manchester office but there will be regular travel to our other Northern offices

Mansioni

• Provide 1st/2nd line IT support and manage Helpdesk SLAs.
• Assist with device provisioning and software deployments.
• Support network services and cloud platforms to ensure uptime.
• Contribute to IT projects and security initiatives.
• Travel to Northern offices as needed.

Conoscenze

IT Support

Microsoft 365

Active Directory

Networking

Security basics

Strumenti

Azure AD

Windows Server

DNS/DHCP

VPNs

Descrizione del lavoro

Baily Garner LLP is hiring an IT Support Engineer to join our Manchester IT team. You will deliver 1st and 2nd line support, manage devices, and administer Microsoft 365 and Azure AD for users across our Northern offices.

The role includes supporting servers, network services, security controls, and IT projects, with travel to other offices as required. Hybrid working options may apply.