IT Support Engineer

Baily Garner LLP; Manchester; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid working

Medicash health plan

Life assurance cover

Mental health first aiders

Pay reviews twice a year

25 days annual leave + bank holidays

Birthday leave

Long-service leave

Pension salary sacrifice

Job summary

Baily Garner LLP is hiring an IT Support Engineer to join our Manchester IT team. You will deliver 1st and 2nd line support, manage devices, and administer Microsoft 365 and Azure AD for users across our Northern offices.

The role includes supporting servers, network services, security controls, and IT projects, with travel to other offices as required. Hybrid working options may apply.

Qualifications

• Deliver responsive 1st and 2nd line support, managing Helpdesk requests against agreed SLAs and escalating when needed.
• Set up and support laptops, desktops, mobile devices, printers, software and workplace technology.
• Administer Microsoft 365, Entra ID (Azure AD), Active Directory, Exchange Online, Windows 11 and Windows Server, including user accounts, access and permissions.
• Maintain and troubleshoot servers, cloud services and networks, including DNS, DHCP, Group Policy, switches, Wi-Fi and VPNs.
• Manage device provisioning, software deployment, updates, remote support, IT assets and licences.
• Support IT and telecoms needs during office moves, refurbishments and organisational changes.
• Respond to security risks and help maintain backups, disaster recovery and business continuity plans.
• Keep technical documentation up to date and support compliance with Cyber Essentials, Cyber Essentials Plus, ISO 27001 and GDPR.
• Help deliver IT projects, upgrades and service improvements, and guide colleagues on secure, effective use of technology
• This role is based in our Manchester office but there will be regular travel to our other Northern offices

Responsibilities

• Provide 1st/2nd line IT support and manage Helpdesk SLAs.
• Assist with device provisioning and software deployments.
• Support network services and cloud platforms to ensure uptime.
• Contribute to IT projects and security initiatives.
• Travel to Northern offices as needed.

Skills

IT Support

Microsoft 365

Active Directory

Networking

Security basics

Tools

Azure AD

Windows Server

DNS/DHCP

VPNs

Job description

IT Support Engineer - Manchester

Up to £26,000-£30,000

Are you an IT professional looking for your next challenge? Step into a pivotal IT Support Engineer role within our expanding IT Team. This role is based in Manchester but the role provides support to all of our Northern offices.

Who are Baily Garner?

With nearly 50 years of experience, Baily Garner LLP is a leading multidisciplinary construction consultancy with over 300 employees and offices in Eltham, Manchester, and Birmingham—delivering national coverage. We provide a full suite of services including Architecture, Building Surveying, Quantity Surveying, Project Management, M&E Engineering, Sustainability Consulting, and more.

Our purpose is topositively impact people’s lives. We achieve this by delivering exceptional service and creating opportunities that make a real difference—for our clients, end users, our people, and the planet.

Key Responsibilities:

• Deliver responsive 1st and 2nd line support, managing Helpdesk requests against agreed SLAs and escalating when needed.


• Set up and support laptops, desktops, mobile devices, printers, software and workplace technology.


• Administer Microsoft 365, Entra ID (Azure AD), Active Directory, Exchange Online, Windows 11 and Windows Server, including user accounts, access and permissions.


• Maintain and troubleshoot servers, cloud services and networks, including DNS, DHCP, Group Policy, switches, Wi-Fi and VPNs.


• Manage device provisioning, software deployment, updates, remote support, IT assets and licences.


• Support IT and telecoms needs during office moves, refurbishments and organisational changes.


• Respond to security risks and help maintain backups, disaster recovery and business continuity plans.


• Keep technical documentation up to date and support compliance with Cyber Essentials, Cyber Essentials Plus, ISO 27001 and GDPR.


• Help deliver IT projects, upgrades and service improvements, and guide colleagues on secure, effective use of technology


• This role is based in our Manchester office but there will be regular travel to our other Northern offices

Projects working on:

• Cyber Essentials


• Office upgrades and moves

Skills and Qualifications:

• CompTIA A+ qualification or equivalent


• An advantage would be Network +, Security +, ITIL v4 or 5 Foundation


• Experience in an IT Support Engineer role


• Advanced technical proficiency and a proven record of engineering excellence.


• Good interpersonal and communication skills, suited to working with stakeholders at every level.


• Creative and analytical problem-solving abilities, with an aptitude for delivering innovative solutions.


• Organisational skills, able to prioritise competing demands and perform under pressure.

Join us in Manchester and make a lasting impact as an IT Support Engineer in a collaborative, high-performing environment.

Some of our amazing benefits include:

• Flexible working hours (choice of start and finish times based around a 7 hour working day, core hours between 10am-4pm) 35 hours per week


• Hybrid working (potential to work from office and home)


• Medicash health plan (money back on your dental, optical, physio appointments and more)


• Life assurance cover (four times annual salary) for all colleagues.


• In-house mental health first aiders


• Pay reviews twice a year


• 25 days annual leave + bank holidays


• Birthdayleave


• Buy/sell annual leave


• Long-service leave


• Pay reviews twice a year


• Scottish Widows pension and salary sacrifice (4.5% contribution matched)


• Professional development scheme


• Sponsorship of professional fees


• 2paid corporate social responsibility days

Baily Garner LLP are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity/paternity needs.

We are committed to ensuring a fair and inclusive recruitment process. If you require any reasonable adjustments to be made at any stage, please let us know.

Example: If you need additional time for assessments, require materials in an alternative format, or need a different interview setting, please inform us, and we will make the necessary arrangements.