Hybrid 1st Line IT Support Engineer | MS 365 & Intune

Lima Networks Ltd; Manchester; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Wellbeing support

Competitive salaries

Professional development opportunities

Job summary

LIMA (LIMA Networks Ltd) is seeking a proactive 1st Line Support Engineer to join its Service Desk team, supporting the On Demand Service Desk offering. You’ll handle onboarding, manage Microsoft 365, and collaborate with customer IT teams for smooth operations.

The role follows a 07:00–19:00 shift pattern with on-site days at Salford Quays Mon-Wed and remote work Thu-Fri, delivering strong end-user support and high satisfaction.

Qualifications

• Experience in first-line IT support and service desk practices.
• Familiarity with ITIL principles is a plus.
• Proactive, customer-focused approach with strong communication.

Responsibilities

• Respond to first-line support queries via phone and ticketing system.
• Diagnose, troubleshoot, and resolve end-user issues within SLAs.
• Assist with hardware deployments and onboarding of new assets.
• Coordinate with suppliers for hardware replacements and escalations.
• Maintain real-time documentation for all tickets from logging to closure.
• Escalate critical issues to team leads and communicate resolutions.
• Deliver exceptional customer service and foster client relationships.

Skills

Active Directory

Office 365 Administration

Microsoft Intune

Microsoft Teams

Group Policy

Network diagnostics

End-user security systems

Service Desk procedures

Job description

LIMA (LIMA Networks Ltd) is seeking a proactive 1st Line Support Engineer to join its Service Desk team, supporting the On Demand Service Desk offering. You’ll handle onboarding, manage Microsoft 365, and collaborate with customer IT teams for smooth operations.

The role follows a 07:00–19:00 shift pattern with on-site days at Salford Quays Mon-Wed and remote work Thu-Fri, delivering strong end-user support and high satisfaction.