Hybrid IT Support Engineer – Mac/Windows & AV Expert

RVU Limited; Greater London; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

10% discretionary yearly bonus

Hybrid working: 2 days in office

Employer pension contribution 7.5%

£300 WFH budget

25 days holiday (+2 with tenure)

Private medical & critical illness

Learning & training budget

Gym in-office

Job summary

RVU Limited is seeking an IT Support Engineer to provide 1st/2nd line remote and on-site support across RVU's brands from our London base. You will work within Digital Workplace, collaborating with Infrastructure Engineering to scale support, automate processes, and improve operations.

This role offers hands-on troubleshooting across a wide range of technologies, plus training and strong career development in a fast-moving environment.

Qualifications

• 2+ years supporting Google Workspace and/or Office 365.
• 2+ years managing users/groups in Entra ID and device fleets via Intune.
• Experience troubleshooting Apple and Windows hardware.
• 2+ years managing tickets through a multi-service ITSM platform (Freshservice preferred).
• Strong communication skills; ability to educate non-technical users.
• Experience supporting AV/meeting room technology.
• Proactive mindset toward documentation and automation.

Responsibilities

• Provide 1st/2nd line end user support (remote and on-site) across Mac and Windows devices.
• Support and troubleshoot AV setups, meeting room technology, and live event technology.
• Manage user and device lifecycle: onboarding, offboarding, provisioning and asset management.
• Administer Google Workspace and Office 365, including user/group management.
• Manage users, groups and devices via Entra ID and Intune.
• Provide support for core collaboration tools: Jira, Notion, Zoom, Slack, and other software.
• Log, triage and resolve tickets via Freshservice, maintaining SLA adherence.
• Create and maintain process documentation, knowledge base articles and self-serve guides.
• Identify opportunities for automation and process innovation to reduce manual tasks.
• Deliver user education and training on tools, systems and best practices.
• Act as a security-conscious first line of defence: identify and escalate suspicious activity.

Skills

Mac/Windows proficiency

Google Workspace / Office 365

Entra ID & Intune

Apple/Windows hardware troubleshooting

ITSM (Freshservice)

Communication & user education

AV/meeting room support

Documentation & automation

Tools

Freshservice

Jira

Notion

Zoom

Slack

Job description

RVU Limited is seeking an IT Support Engineer to provide 1st/2nd line remote and on-site support across RVU's brands from our London base. You will work within Digital Workplace, collaborating with Infrastructure Engineering to scale support, automate processes, and improve operations.

This role offers hands-on troubleshooting across a wide range of technologies, plus training and strong career development in a fast-moving environment.