Hybrid IT Support Engineer – Global Tech (London)

Kobalt Music; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Kobalt Music is seeking an IT Support Engineer to deliver onsite London office support and remote assistance across the company’s global offices. You’ll join a small IT team reporting to the Service Desk Manager and help evolve our support environment for a fast-paced international business.

Applicants should have at least 2 years’ IT support experience, ITIL practices, and strong knowledge of Google Workspace, Okta, Slack, Intune and Jamf in mixed Windows and macOS environments.

Qualifications

• At least 2 years of IT support experience with ITIL practices and ticketing systems.

Responsibilities

• Provide day-to-day onsite and remote IT support to all staff, including meeting rooms and event equipment.

Skills

ITIL practices

Ticketing system

Customer focus

Independent working

Troubleshooting

Security best practices

Automation

Google Workspace admin

Okta admin

Slack admin

Intune admin

Jamf admin

Tools

Google Workspace

Okta

Slack

Intune

Jamf

Job description

Kobalt Music is seeking an IT Support Engineer to deliver onsite London office support and remote assistance across the company’s global offices. You’ll join a small IT team reporting to the Service Desk Manager and help evolve our support environment for a fast-paced international business.

Applicants should have at least 2 years’ IT support experience, ITIL practices, and strong knowledge of Google Workspace, Okta, Slack, Intune and Jamf in mixed Windows and macOS environments.