Hybrid IT Service Desk Engineer — 1st Line (London)

Kerv; Greater London; Híbrido; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Client site visits

Descripción de la vacante

Kerv Connected Cloud is seeking a proactive 1st Line IT Service Desk Engineer to join our Central London team. You’ll be the first point of contact for IT issues, delivering efficient support, incident handling, and documentation in a hybrid setup with client site visits.

The role emphasizes strong communication, technical knowledge across Windows/Mac, Office 365, and Intune, plus familiarity with networking basics. 3-month FTC with potential for permanence.

Formación

• First-line IT service desk experience or MSP background preferred.
• Proactive problem solving and strong communication with clients.
• Experience handling incidents, service requests and documentation.

Responsabilidades

• Log and classify incidents and requests via ticketing system.
• Provide initial investigation and respond to issues within SLA.
• Escalate complex cases to senior teams when needed.
• Maintain accurate incident records and knowledge base articles.
• Support clients with hardware and software issues (Windows, Mac).
• Travel to client sites in London area for on-site support.

Conocimientos

Windows OS

Mac OS

Office 365

Intune

Autopilot

SharePoint

Networking basics

Educación

CompTIA A+

ITIL Foundation

Herramientas

HP Aruba

Arista

Cisco Meraki

Descripción del empleo

Kerv Connected Cloud is seeking a proactive 1st Line IT Service Desk Engineer to join our Central London team. You’ll be the first point of contact for IT issues, delivering efficient support, incident handling, and documentation in a hybrid setup with client site visits.

The role emphasizes strong communication, technical knowledge across Windows/Mac, Office 365, and Intune, plus familiarity with networking basics. 3-month FTC with potential for permanence.