Hybrid IT Field Engineer: Onsite/Remote Support & Certs

AWD online; City Of London; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Continuous training, mentorship and认证

Career progression opportunities

21 days’ holiday, increasing after 3 y

Birthday day off

Private healthcare after probation

40% off gym membership

Pension scheme from day one

Cycle to work scheme

Eyecare vouchers

Central London location near a well‑kN

Friendly, inclusive and sustainability

Regular social events

Electric car scheme after 2 years’

Recruitment referral scheme

Job summary

AWD online is seeking an IT Support Technician / Field Engineer to provide onsite and remote support for professional-services clients. The role covers Windows and Mac troubleshooting, Office 365, mobile devices and cloud platforms, with a focus on keeping systems secure and current.

You will work with technical leads and account managers, contributing to client IT strategy and service improvements. Training, mentorship and certification support are available, fostering continual learning and

Qualifications

• Previous professional IT support experience across onsite and remote environments.
• Strong Windows 10 and 11 and Mac troubleshooting skills.
• Knowledge of Office 365, including Outlook, OneDrive, SharePoint, Teams and Intune
• Understanding of core Windows server technologies, including Active Directory, DNS and DHCP
• Ability to troubleshoot and configure Wi-Fi, firewalls and routers
• Understanding of multifactor authentication, Conditional Access, compliance policies, email routing, spam filtering and mail tracing
• Ability to resolve printer issues and work effectively with third-party vendors
• Clear communication, customer service, problem-solving, collaboration and a proactive approach to learning
• A relevant Microsoft certification, such as MD-102 or MS-700, or CompTIA A+ or Network+, or actively working towards one with demonstrable practical experience

Responsibilities

• Provide professional onsite and remote IT support, building trusted client relationships through clear, patient and timely communication
• Diagnose and resolve issues across Windows and Mac desktops, laptops, mobile devices, Office 365 and cloud platforms
• Complete scheduled and ad-hoc client visits, helping keep systems secure, up to date and aligned with best practice
• Support Outlook, OneDrive, SharePoint, Teams and Intune, including multifactor authentication, Conditional Access and compliance policies
• Troubleshoot Active Directory, DNS, DHCP, Wi-Fi, firewalls, routers and related Windows server elements
• Troubleshoot email routing, spam filtering, mail tracing and printer issues, liaising with third-party vendors where required
• Work with technical leads to implement client IT strategies, identify service improvements and share useful feedback
• Maintain accurate client documentation and contribute to the technical knowledge base
• Keep technical knowledge and relevant Microsoft certifications current, including emerging technologies
• Attend client sites mainly around Central London, with some wider UK travel as required

Skills

Windows troubleshooting

Mac troubleshooting

Office 365

Active Directory

DNS/DHCP

Wi‑Fi networking

Multi-factor authentication

Printer support

Customer service

Microsoft certifications

Education

Microsoft certification (MD-102 / MS-700) or CompTIA A+/Network+

Tools

Office 365

Intune

SharePoint

Job description

AWD online is seeking an IT Support Technician / Field Engineer to provide onsite and remote support for professional-services clients. The role covers Windows and Mac troubleshooting, Office 365, mobile devices and cloud platforms, with a focus on keeping systems secure and current.

You will work with technical leads and account managers, contributing to client IT strategy and service improvements. Training, mentorship and certification support are available, fostering continual learning and