Hybrid IT Support Engineer (1st/2nd Line) – Windows & VPN

Additional Resources; United Kingdom; Hybrid; GBP 27,000; Full time

Job summary

A national charity organization is looking for a Service Desk Support Analyst / IT Support Engineer to provide 1st and some 2nd line support to approximately 1200 staff. This permanent role offers hybrid working options with a salary of £26,150 and a range of benefits including pension, life assurance, and generous annual leave. Applicants must have experience in a Microsoft Windows environment and be able to manage security clearance due to the nature of the organization’s services.

Benefits

Pension and life assurance

25 days annual leave

Voluntary benefits like season ticket loans

Cycle to work scheme

Qualifications

• Experience in Service Desk or Helpdesk support role.
• Ability to manage user accounts and groups.
• Experience with computer hardware setup and troubleshooting.
• Familiarity with software installation and troubleshooting.

Responsibilities

• Provide 1st and 2nd line support to users.
• Troubleshoot hardware and network issues.
• Manage incidents using IT Service Management tools.
• Assist in configuration and installation of software.

Skills

1st line technical support

2nd line technical support

Microsoft Windows environment

Excellent communication skills

ITIL knowledge

Network support knowledge

Tools

Microsoft EntraID (Azure)

Active Directory

Microsoft System Centre

IT Service Management tools

Job description

A national charity organization is looking for a Service Desk Support Analyst / IT Support Engineer to provide 1st and some 2nd line support to approximately 1200 staff. This permanent role offers hybrid working options with a salary of £26,150 and a range of benefits including pension, life assurance, and generous annual leave. Applicants must have experience in a Microsoft Windows environment and be able to manage security clearance due to the nature of the organization’s services.