Hybrid IT Support Engineer (1st/2nd Line)

Brio Leisure; Chester; Hybrid; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Gym membership discounts

Staff discounts

Volunteer days

Pension scheme

Uniform & DBS check

Car mileage reimbursement

Job summary

Brio Leisure is seeking a Technology Support Engineer to join the Technology team at Head Office. The role provides 1st and 2nd line IT support across Brio Leisure’s seven sites, combining remote and on-site work in a hybrid pattern.

The successful candidate will manage Microsoft 365, Entra ID, Intune, Windows devices, networking and the Gladstone system, with regular travel across Cheshire West and Chester borough. 37 hours per week, permanent full-time.

Qualifications

• Microsoft 365 Fundamentals (MS-900) knowledge or working towards MS-900.
• Good understanding of Microsoft 365, Entra ID, Active Directory and device management.
• Strong communication and customer service skills for users at all levels.

Responsibilities

• Provide 1st and 2nd line IT support across Brio Leisure sites, including remote and on-site support.
• Travel between Brio Leisure sites within the Cheshire West and Chester borough to provide on-site support as required.
• Troubleshoot and resolve issues related to Microsoft 365, Windows devices, networking, telephony and business systems.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive and Entra ID.
• Create and maintain user accounts, licences, permissions, mailboxes and security groups.
• Support deployment and maintenance of desktops, laptops, mobile devices and Microsoft Intune.
• Assist with cyber security activities, including patching and policy compliance.
• Support technology projects, system upgrades and hardware refreshes.
• Contribute to digital transformation by implementing and improving technology services.
• Maintain technical documentation and user guidance.

Skills

MS365 Fundamentals

Entra ID

Active Directory

Device management

Communication

Tools

Microsoft Intune

Exchange Online

Teams

SharePoint

OneDrive

Windows devices

Networking

Job description

Brio Leisure is seeking a Technology Support Engineer to join the Technology team at Head Office. The role provides 1st and 2nd line IT support across Brio Leisure’s seven sites, combining remote and on-site work in a hybrid pattern.

The successful candidate will manage Microsoft 365, Entra ID, Intune, Windows devices, networking and the Gladstone system, with regular travel across Cheshire West and Chester borough. 37 hours per week, permanent full-time.