Hybrid IT Support Analyst (Windows & M365)

South Yorkshire Mayoral Combined Authority; Sheffield; Hybrid; GBP 36,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

Flexible Hours Scheme

Training on the job

Professional Membership Fees

Job summary

South Yorkshire Combined Mayoral Authority is seeking a Desktop Support Analyst to provide hands‑on support across Windows devices, Microsoft 365, and enterprise tools. Based at Sheffield Head Office with hybrid working, you’ll diagnose hardware and software faults, image and prepare devices, and assist with IT onboarding.

You’ll work with ITIL incident management, ticketing systems, and project teams, delivering practical fixes, documenting solutions for self‑help guides, and helping to improve

Qualifications

• Windows 10/11 builds, profiles and common failure points.
• M365 admin concepts: policy impact, Teams/device behavior, auth issues.
• Hardware diagnostics and rebuilds.
• Basic networking: VPN, DNS, Wi‑Fi issues.
• Familiarity with ITIL and incident management processes.
• Experience with ITSM ticketing to track work.

Responsibilities

• Diagnose and resolve hardware/OS/app issues and connectivity problems.
• Image, configure and onboard devices; prepare for rollout or rebuilds.
• Document workarounds and fixes for self‑help guides.
• Escalate complex issues to Technical Services when needed.
• Deliver IT onboarding sessions for new colleagues.

Skills

Windows 10/11

M365 admin

ITIL

Incident management

User communication

Ticketing systems

Problem solving

Supplier liaison

Tools

Microsoft 365

ITSM ticketing system

Job description

South Yorkshire Combined Mayoral Authority is seeking a Desktop Support Analyst to provide hands‑on support across Windows devices, Microsoft 365, and enterprise tools. Based at Sheffield Head Office with hybrid working, you’ll diagnose hardware and software faults, image and prepare devices, and assist with IT onboarding.

You’ll work with ITIL incident management, ticketing systems, and project teams, delivering practical fixes, documenting solutions for self‑help guides, and helping to improve