Hybrid Desktop Support Technician — Grow in IT

JLA Resourcing Ltd; Basingstoke; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

JLA Resourcing Ltd in Basingstoke is seeking a Desktop Support Analyst / 2nd Line Service Desk Analyst. The role is hybrid with three days in the office and two from home, supporting around 200 users and delivering a high quality, first-time fix.

You'll use Windows 11 and Office 365, with exposure to Intune, Autopilot and SCCM, plus Azure AD. You will handle device builds, basic networking, and ticketing in Jira or ServiceNow while contributing to service improvements and small projects.

Qualifications

• Experience in 1st/2nd line service desk roles.
• Understanding of Windows 11 and Office 365.
• Exposure to device build/configuration and management tools.
• Experience with Azure AD and identity management.

Responsibilities

• Provide reactive and proactive desktop support for ~200 users.
• Aim for high first-time fix rate and professional, customer-facing service.
• Participate in hybrid IT delivery across multi-cloud infrastructure.
• Contribute to service improvements and small projects.

Skills

Windows 11

Office 365

Intune/Autopilot/SCCM

Azure Active Directory

Mobile devices

Basic networking

Patch management

Jira/ServiceNow

Tools

Jira

ServiceNow

Automox

WSUS

Job description

JLA Resourcing Ltd in Basingstoke is seeking a Desktop Support Analyst / 2nd Line Service Desk Analyst. The role is hybrid with three days in the office and two from home, supporting around 200 users and delivering a high quality, first-time fix.

You'll use Windows 11 and Office 365, with exposure to Intune, Autopilot and SCCM, plus Azure AD. You will handle device builds, basic networking, and ticketing in Jira or ServiceNow while contributing to service improvements and small projects.