Hybrid IT Support Analyst — Customer-First Tech

Suffolk County Council; Ipswich; Hybrid; GBP 29,000; Full time

Job summary

A county council in the UK is seeking an IT Support Analyst to join their team. This role involves troubleshooting diverse IT-related queries, providing excellent customer service, and collaborating with colleagues. The ideal candidate will have an IT qualification, proven IT support experience, and the ability to remain calm under pressure. This position offers flexible working options with a commitment to professional development and a supportive team environment.

Benefits

Annual leave entitlement

Local Government Pension Scheme membership

Travel and lifestyle benefits

Paid volunteering days

Career development opportunities

Qualifications

• Demonstrable experience in providing end user technical IT support.
• Ability to remain calm and effective under pressure.
• Some knowledge of Android Smartphones.

Responsibilities

• First point of contact for IT issues.
• Troubleshoot connectivity and mobile phone issues.
• Amend file permissions and restore lost files.

Skills

IT support experience

Customer service skills

Problem solving

Analytical approach

Education

IT Qualification (minimum NVQ 3) or equivalent experience

Job description

A county council in the UK is seeking an IT Support Analyst to join their team. This role involves troubleshooting diverse IT-related queries, providing excellent customer service, and collaborating with colleagues. The ideal candidate will have an IT qualification, proven IT support experience, and the ability to remain calm under pressure. This position offers flexible working options with a commitment to professional development and a supportive team environment.