IT Systems & Support Specialist (Hybrid—Fri WFH)

One Air; Teddington; Remote; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Friday work-from-home option

Occasional travel between offices

Zusammenfassung

One Air is seeking an IT Systems and Support Specialist to ensure a secure, reliable technology environment across the organisation. You will provide end-user support and administer cloud productivity platforms, networks, servers, and IT assets.

Reporting to the IT Manager, you will work across offices, support onboarding/offboarding, manage backups, security controls, and assist with continuity testing in a dynamic, multi-site setting.

Qualifikationen

• Bachelor’s degree or diploma in Information Technology, Computer Science, Network Engineering, or a related discipline.
• 2 to 4 years of experience in IT administration, technical support, infrastructure support, or a similar role.
• Practical experience administering Microsoft 365 and/or Google Workspace and supporting Windows devices and end users.
• Working knowledge of networking, servers, cloud services, cybersecurity, backups, business applications, and IT asset management.
• Relevant Microsoft, Google, CompTIA, Cisco, Fortinet, or ITIL certification is advantageous.
• Strong technical troubleshooting and structured problem-solving.
• Clear, professional communication and a customer-focused approach.

Aufgaben

• Provide first and second-line support for hardware, software, operating systems, email, connectivity, remote access, and approved business applications.
• Install, configure, maintain, and troubleshoot computers, mobile devices, printers, meeting room equipment, and other IT-supported technology.
• Record, prioritise, resolve, and elevate incidents and service requests in line with agreed service levels.
• Administer Microsoft 365 and Google Workspace, including user accounts, licences, mailboxes, groups, shared drives, collaboration tools, and access permissions.
• Complete onboarding, transfer, and offboarding requests, and support identity controls including SSO and MFA.
• Troubleshoot email, calendar, file-sharing, authentication, and collaboration issues.
• Support networks, Windows servers, storage, cloud services, virtual machines, firewalls, VPNs, DNS, DHCP, and Wi-Fi.
• Monitor system health, capacity, availability, logs, endpoint protection, patching, and security alerts.
• Monitor backups, investigate failures, and assist with disaster recovery testing.
• Report suspected cybersecurity incidents, unauthorised access, and potential data breaches.

Kenntnisse

Microsoft 365

Google Workspace

Windows devices

Networking

IT security

Problem solving

Customer service

Ausbildung

Bachelor's degree in IT/CS

Diploma in Information Technology

Tools

ERP software

CRM software

HRMS software

Jobbeschreibung

One Air is seeking an IT Systems and Support Specialist to ensure a secure, reliable technology environment across the organisation. You will provide end-user support and administer cloud productivity platforms, networks, servers, and IT assets.

Reporting to the IT Manager, you will work across offices, support onboarding/offboarding, manage backups, security controls, and assist with continuity testing in a dynamic, multi-site setting.