Hybrid IT Service Desk Technician: Azure and Intune

Low Carbon Contracts Company; Leeds; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Annual bonus up to 10%

25 days annual leave

Pension scheme

Study support

Employee assistance programme

Cycle to work scheme

Season ticket loan

Family friendly policies

Job summary

Low Carbon Contracts Company operates a hybrid IT Service Desk, delivering 1st/2nd line support across the organisation from Leeds or Birmingham. You will use Jira Service Management to handle incidents, manage requests, and maintain clear ticket records while delivering friendly, proactive user support.

You will work with Infrastructure, Architecture and Development teams, provide remote and in-person assistance, and contribute to knowledge base improvements and service quality initiatives.

Qualifications

• Proven IT support experience in a business environment.
• Strong knowledge of Microsoft 365, Azure AD and Intune.
• ITIL-aligned service desk operations and ticket management.
• Familiar with change and access management practices.

Responsibilities

• Deliver 1st and 2nd line support for staff.
• Manage incidents and requests via Jira Service Management.
• Maintain ticket records and escalate as needed.
• Create knowledge base articles for users and staff.
• Provide excellent customer service in person, by phone, and remotely.

Skills

IT support

Microsoft 365

Azure AD

Intune

Autopilot

ITIL

Asset management

Remote support

Vendor coordination

Tools

Jira Service Management

Confluence

Jira workflows

ITSM tooling

Job description

Low Carbon Contracts Company operates a hybrid IT Service Desk, delivering 1st/2nd line support across the organisation from Leeds or Birmingham. You will use Jira Service Management to handle incidents, manage requests, and maintain clear ticket records while delivering friendly, proactive user support.

You will work with Infrastructure, Architecture and Development teams, provide remote and in-person assistance, and contribute to knowledge base improvements and service quality initiatives.