Hybrid Service Desk Engineer – Engineering IT Support

Applied Works

Woking

Hybrid

GBP 28,000 - 36,000

Full time

3 days ago

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Benefits offered by this job

Annual leave 25 days + holidays

Enhanced parental leave

Hybrid working policy

Life assurance 4x salary

Pension plan

Private healthcare

Cycle-to-Work scheme

Electric car salary sacrifice

Job summary

Motion Applied is seeking a Service Desk/ICT Analyst to act as the first technical contact for users across our Woking area sites. You will join the Business Technology team to deliver a seamless experience for end-users, handling incidents, device provisioning, inductions, software packaging, and on-call support.

The role requires strong customer service, practical experience with Intune/Defender/JAMF/M365, and familiarity with service desk tools.

Qualifications

Windows and Mac troubleshooting.
Excellent customer service.
Experience with Intune, Defender, JAMF, EntraID & M365 Suite.
Previous experience of service desk ticketing tools.
Application packaging.
Ability to work in a dynamic environment and manage time to get the best outcome for the business.
Experience of engineering/CAD systems would be an advantage.
Knowledge of Information security frameworks, with experience of maintaining certification programmes (ISO27001) and aligned with standards in the automotive and rail industry.

Responsibilities

Handle incoming technical support through the Service Desk system and walk-ins to the Tech Bar, and manage the support requests.
Provision and decommission user devices and provide induction for use of the ICT systems.
Run ICT inductions and help new staff through the ICT on-boarding process.
Install Engineering applications through service desk processes.
Package Applications for Windows and Mac.
Manage and maintain meeting rooms.
Support asset and change management processes.
Capture knowledge and write support articles.