Hybrid IT Service Desk Engineer - Empower Users with Tech

Nottingham Trent University; Nottingham; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Flexibility

25–30 days annual leave

Job summary

Nottingham Trent University is seeking a Service Desk Technician to provide frontline IT support for staff and students. The role is full-time (37 hours per week) with hybrid working options, based at NTU.

The salary is £28,063 per annum and benefits from a supportive team culture focused on excellent customer care. The candidate will diagnose issues, enable self-service learning, and ensure reliable IT service delivery across campus.

Qualifications

• Customer service experience in an IT support environment.
• Excellent knowledge of a broad range of IT systems and software.
• Strong analytical thinking, troubleshooting and problem analysis.
• Confidence and initiative to solve problems independently.

Responsibilities

• Diagnose and resolve technical issues promptly.
• Empower users to make the most of IT through self‑service and support.
• Ensure seamless operation for staff and students.

Skills

Customer service

IT support

IT systems knowledge

Analytical thinking

Problem solving

Initiative

Job description

Nottingham Trent University is seeking a Service Desk Technician to provide frontline IT support for staff and students. The role is full-time (37 hours per week) with hybrid working options, based at NTU.

The salary is £28,063 per annum and benefits from a supportive team culture focused on excellent customer care. The candidate will diagnose issues, enable self-service learning, and ensure reliable IT service delivery across campus.