IT Service Delivery Manager

pibgroup; Retford; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary and benefits

Hybrid working pattern

Job summary

PIB Group is seeking an IT Service Delivery Manager to unify our business units, technical teams and external suppliers to deliver reliable IT services. You will drive performance, lead improvements and ensure colleagues have the support they need to succeed.

This role is based in a hybrid pattern, with offices in Retford, Leicester or Derby, and totals 12-month Fixed Term Contract. You’ll manage relationships with third-party service desks, oversee major incidents and translate requirements

Qualifications

• Experience in service delivery or IT service desk management required.
• Strong communication and stakeholder management with attention to detail.
• Knowledge of Microsoft and iOS systems; ServiceNow experience preferred.
• Degree level or ITIL Foundation qualification or equivalent experience.

Responsibilities

• Manage operational relationship with third-party IT Service Desk and external suppliers.
• Oversee day-to-day service delivery, approvals and major incidents with prioritization.
• Build business relationships, governance, and conduct monthly account audits across applications.
• Lead problem management and ensure services are operationally ready via ServiceNow stories.

Skills

Service Delivery

IT Service Desk Management

Stakeholder Management

Communication

Attention to Detail

Organised

Education

Bachelor's degree in IT or related field

ITIL Foundation certification

Tools

ServiceNow

Microsoft platforms

Job description

PIB Group The Role - IT Service Delivery Manager (12-Month Fixed Term Contract)

At PIB Group, we're looking for an IT Service Delivery Manager to bring together our businesses, technical teams and external suppliers to deliver reliable, effective IT services. You'll drive service performance, lead improvements and ensure our colleagues have the support they need to succeed.

What you'll be doing:

• Managing the operational relationship with the Group's third-party IT Service Desk and other external service delivery suppliers, acting as a service-management contact for performance, governance and operational escalation.
• Oversee day-to-day service delivery, approvals and major incidents, coordinating technical teams, stakeholder communications and priorities based on business impact, risk and capacity.
• Build strong business relationships, understand requirements and maintain IT governance, clear service ownership and support arrangements, including monthly account audits across applications.
• Lead problem management and continuous improvement, ensure new or changed services are operationally ready, and translate requirements into ServiceNow user stories.

What we’re looking for:

• Experience within a Service Delivery/IT Service Desk Management role is essential.
• Someone who is service focused with excellent communication and stakeholder management skills, good attention to detail, well organised and the ability to think laterally.
• Robust knowledge and understanding of Microsoft and iOS systems and technology is a must, while experience/knowledge of ServiceNow is highly desirable.
• Degree level and/or ITIL Foundation qualification, or equivalent demonstrable experience.

What You Will Get:

• A competitive salary depending on experience, and attractive benefits.
• A collaborative and supportive working environment, where you can develop & refine your industry knowledge and skills
• Hybrid working pattern out of our Retford, Leicester or Derby office.

Why PIB Group?

PIB Group is one of the UK's fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.

We also value ambition and creative thinking. You don't have to tick every box to apply, if you bring fresh ideas and a drive to grow, we'd love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to [e-mail]

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