Hybrid IT Problem & Escalation Lead

Berkeley Square IT; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider is seeking an experienced IT Problem and Escalation Manager to oversee IT operations, enhance user experiences, and drive technical innovations. The ideal candidate will manage complex issues, lead escalations, and ensure system performance within a hybrid working environment. Experience in IT systems management and infrastructure management is essential. This role presents an excellent opportunity for impactful work.

Qualifications

• Experience acting as a single point of contact for a broad range of technologies.
• Overseeing the management of internal and hosted software platforms.
• Experience in analysing, interpreting, solving, and explaining to non-technical users.

Responsibilities

• Resolve and control the root causes of incidents within Technology & Operations.
• Act as the go-to escalation manager for problems affecting multiple service teams.
• Monitor system performance and capacity, taking corrective actions as needed.
• Provide expert advice and coordinate on network and systems to solve complex issues.

Skills

IT Systems Management

Infrastructure Management

Complex Issue Resolution

Job description

A leading IT solutions provider is seeking an experienced IT Problem and Escalation Manager to oversee IT operations, enhance user experiences, and drive technical innovations. The ideal candidate will manage complex issues, lead escalations, and ensure system performance within a hybrid working environment. Experience in IT systems management and infrastructure management is essential. This role presents an excellent opportunity for impactful work.