Hybrid IT Operations Manager - Stabilize & Scale

develop; Greater London; Hybrid; GBP 63,837 - 83,763; Full time

Job summary

develop is searching for an experienced IT Operations Manager in London to ensure operational stability and support across HQ and remote users. You will take responsibility for IT support, documentation, and device management while improving processes.

The ideal candidate will have strong operational judgment and experience in SaaS administration tools, especially NinjaOne. This role is essential for the business's scaling efforts and will require excellent communication with technical and non-technical staff.

Qualifications

• Strong hands-on IT operations/IT management experience.
• Experience supporting both macOS and Windows environments.
• Ability to work independently and make sensible operational decisions.

Responsibilities

• Ensure continuity of day-to-day IT support across HQ, Factory and remote users.
• Document key processes to remove dependency on key personnel.
• Support the ongoing NinjaOne/MDM rollout and device enrollment.

Skills

IT operations management

macOS and Windows support

MDM/endpoint management

SaaS administration

stakeholder communication

process improvement

Tools

NinjaOne

Google Workspace

Slack

Microsoft 365

PowerShell

Bash

Python

Job description

develop is searching for an experienced IT Operations Manager in London to ensure operational stability and support across HQ and remote users. You will take responsibility for IT support, documentation, and device management while improving processes.

The ideal candidate will have strong operational judgment and experience in SaaS administration tools, especially NinjaOne. This role is essential for the business's scaling efforts and will require excellent communication with technical and non-technical staff.